Patient & Family Concierge - UPMC Horizon

UPMC Horizon Shenango Valley and UPMC Horizon Greenville are looking for Patient and Family Concierge to support the hospitals! 

The Patient & Family Concierge plays a vital role in delivering compassionate, personalized service and support to patients, families, and visitors throughout their hospital stay. Dedicated to creating exceptional experiences, the Concierge ensures that every interaction reflects care, respect, and professionalism.

This dynamic role adapts to the hospital’s evolving needs, involving a variety of responsibilities such as assisting with destination coordination, maintaining clean and organized environments, supporting dietary services, transporting patients safely, and managing supplies and equipment.

Above all, the Concierge is committed to enhancing patient and guest satisfaction, ensuring quality care, and leaving a positive impression from the moment of arrival to the final farewell.

Responsibilities:

• Destination Coordination:

  • Greets and assists patients and families with directions and escorting to destinations.
  • Provides visitor information while maintaining patient confidentiality.
  • Manages parking validations, scooter distribution, and tracking of patient belongings upon admission.

  Environmental Services:

  • Cleans and organizes patient rooms, public areas, and equipment per protocols.
  • Removes trash, changes linens, replenishes supplies, and reports maintenance issues.

  Dietary Services:

  • Prepares and delivers meals according to dietary orders and patient identification protocols.
  • Maintains food safety and sanitation, delivers additional nourishments, and cleans equipment.

  Transportation Services:

  • Transports patients, lab specimens, and equipment safely and efficiently.
  • Disinfects transportation equipment and records activities accurately.

  Supply & Equipment Management:

  • Orders, organizes, and delivers unit-specific supplies and equipment.
  • Stocks patient rooms, tracks expiration dates, and manages inventory.

  General Responsibilities:

  • Answers phones, responds to call lights, and assists with patient mobility.
  • Rounds hourly, distributes daily plans of care, and maintains unit resources.
  • Adheres to infection control protocols and UPMC’s customer experience standards.

  Performs additional duties as assigned while upholding UPMC’s core values.