What are the responsibilities and job description for the Scheduling Coordinator position at UPMC?
UPMC Home Health Scheduling Coordinator
The UPMC Home Health team in Cambria County is hiring a Scheduling Coordinator. The position is an on-site position, coordinating the clerical and scheduling functions for the multidisciplinary team under the direction of the Clinical Manager. If you are looking for a fulfilling job that is fast-paced and detail-oriented, join our team!
-Monday-Friday 7:30 am- 4:00 pm, with rotations for weekends.
- Great benefit options.
Responsibilities:
- Attend compliance training and adhere to the organization standards of conduct, policies and procedures.
- Focus on customer service and continually strive to perform the duties of their job in a manner that results in optimal patient satisfaction.
- Identify, develop, and participate in process improvement opportunities within the home health agency that will enhance the quality of the services provided.
- Perform duties and job responsibilities in a fashion which coincides with the service management philosophy of UPMC toward patients, visitors, staff, peers, physicians, and other departments within the organization.
- Completes payroll duties as assigned
- Calls all new patients for an Admission visit or Resumption of Care visit
- Performs visit verification activities daily. Verifies visits provided to visits ordered, scheduled, documented, and notifies Clinical Manager of discrepancies
- Responsible for maintaining the team master schedule and visit verification
- Performs scripted Welcome Calls and Outreach Calls to all new patients
- Coordinates with Clinical Manager and Intake to schedule all patient admissions, and initial visits for internal multidisciplinary referrals
- Coordinates scheduling of homecare patient visits based on patient needs, productivity expectations and staffing, with assistance of Clinical Manager
- Process, reconcile and distribute patient information as needed
- Accept patients, family and staff telephone calls and facilitate communication between team members.
- Update patient information, print patient information and reports as required and/or directed.
- High school diploma or GED required.
- 1-year related work experience preferred.
- Competency with PC preferred. Knowledge of medical terminology preferred.
Licensure, Certifications, and Clearances: - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
