Supervisor, Patient Access-Revenue Cycle

Join Our Team at UPMC Washington as a Supervisor, Patient Access Revenue Cycle!

Are you a motivated leader with a passion for delivering exceptional patient care and operational excellence? UPMC Washington is looking for a Supervisor, Patient Access Revenue Cycle to play a key role in driving the success of our department. This is a fantastic opportunity for a dynamic individual ready to take the next step in their career and make a meaningful impact on both our team and the patients we serve.

In this role, you’ll bring your leadership skills and technical expertise to manage critical day-to-day operations, including scheduling, staffing, and performance monitoring, all while ensuring we meet budgetary goals. You’ll act as a mentor and coach to your team, fostering growth, development, and collaboration in an environment that values excellence and continuous learning. As a resource to both clinical and non-clinical departments, you’ll tackle challenges head-on, implementing effective solutions and ensuring smooth, efficient operations.

At UPMC, we believe in creating a supportive and rewarding work environment that reflects our core values of dignity, respect, and extraordinary customer service. If you’re ready to lead, grow, and make a difference, we’d love to hear from you!

Apply today and take the next step in your career with UPMC Washington!

Responsibilities:

• Completes department schedule, weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.
• Participate in assigned committees, special project task and work groups as directed by department management.
• Foster an environment that encourages associate growth and development. - Serve as a coach, mentor, team builder and facilitator. - Provides on call support to staff in the event of problems and/or staffing concerns. - Serves as a resource person for technical and/or operational questions as a liaison with clinical and non clinical departments ensuring highest standards of data integrity is met. - Identify problems; define alternatives and recommends practical efficient solutions.
• Responsible for training new associates and provide ongoing education and communication to staff. - Review to ensure 100% compliance with uLearn requirements is met. - Evaluates staff to ensure compliance with departmental competencies is met invoking additional training as needed.
• Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
• Represent department in the absence of the manager. Make effective decisions within the scope of delegated authority.
• Follow up on customer complaints and issues; ensure problem resolution and corrective action for long term solution.
• Conduct new associate interviews working with HR to finalize process. Collaborate with the manager and utilizes other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
• Develop and update work specific procedural and policy documentation.