Homeless Shelter Associate 2nd Shift

The Upper Valley Haven provides temporary shelter, supportive housing, food, and problem solving to those in need. At the Haven, we invest in our team by providing outstanding benefits, cultivating a culture focused on well-being and personal and professional growth, and offering opportunities to be involved in shaping the organization.

We are seeking a compassionate and motivated Homeless Shelter Associate to join our team. In this role, you will be responsible for providing direct support to shelter guests, ensuring a safe and clean environment, and assisting with the daily operations of the shelter.

Overview

We currently have a 24 hr/week 2nd shift (4:00 pm – 12:30 am) position available in our Hixon Adult shelter which houses up to 20 individuals. The schedule is Wednesday-Friday with a possibility of 32 hr/week with the addition of one 1st shift (8:00 am – 4:30 pm) on Saturdays.

Shelter staff assist guests and visitors with a variety of needs, facilitate daily operations, conduct rounds on campus, and ensure the environment is safe, clean, and welcoming. They are able to build positive and supportive relationships and are respectful and accepting of people facing challenges in their lives. Reliability and punctuality are vitally important to ensure the smooth operation of the shelter.

Benefits

Our benefits package includes employer-paid contribution up to 100% of healthcare premiums (medical, dental, vision), paid holidays, over 4 weeks of paid time off, life insurance, and 403(b) retirement plan with up to 3% employer match.

We invest in the growth and development of our staff with a role-based, funded learning and development plan. Staff are encouraged to participate in staff-led committees to identify and advance organizational initiatives. All staff receive regular one-on-one supervision and participate in monthly staff meetings and trainings.

Compensation

The pay rate for this position is $21.00 per hour.

Schedule: 24 hours/week, 4:00 pm to 12:30 am, Wednesday-Friday with possibility of 32 hours/week with the addition of one Saturday 1st shift, 8:00 am – 4:30 pm.

Responsibilities

• Ensure shelter spaces including offices are safe, clean, and welcoming
• Provide support to guests and welcome vendors and volunteers to the space shelter
• Perform shelter management activities including but not limited to: meal preparation and service; laundry; turnover of guest rooms; restocking supplies; custodial tasks; clearing snow and sanding paths; completing guest orientation; providing access to medications; programmatic offerings
• Conduct rounds on campus
• Complete written documentation of events at the end of the shift
• Coordinate with other team members to ensure the smooth operation of the shelter
• Attend team meetings and regular clinical supervision

Requirements

Critical to the success of this position are:

• Proven track record of reliability and punctuality
• Ability to build rapport with a variety of people
• Awareness of poverty, mental health, substance misuse, and homelessness
• Initiative, attention-to-detail, self-motivated
• Proven track record of reliability and punctuality
• Comfortable serving dinner to up to 20 adults while maintaining food safety standards
• Willing to ask questions and seek help when needed
• Flexibility and adaptability
• Ability to focus on individual strengths, skills, and potential
• Works well in stressful situations including occasional crises
• Team-player
• Must be able to bend, move about, and lift up to 50 pounds
  
• Valid driver’s license and driving record as specified in the Haven Vehicle Use Policy though off-site driving would be rare in this role

Experience & Education

• Associate's or Bachelor's degree in Human Services or similar field preferred
• Previous experience working in a shelter or social services setting preferred
• First Aid/CPR/AED Certification (will train if needed)

The Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse workplace environment that is welcoming and safe for all. All applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by federal, state or local laws. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.