Medical Receptionist

Position Description

JOB TITLE: Front Desk Receptionist

SCHEDULE: 8:30am-5:30pm Monday - Friday

Required: 2 Saturdays per month 8:30am-12:00p. The week prior to your Saturday shift you take a half day.

REPORTS TO: Practice Manager

INTERRELATIONSHIPS: Medical Providers, Nursing Staff, Office Staff and Patients

EDUCATION: High School Graduate with 3-5 years of medical experience preferred, but not mandatory

COMPETENCIES:

• Knowledge of the EHR systems (scheduling system and the electronic health record system)
• Knowledge of Word, Excel and PowerPoint
• Strong written/verbal communication skills, good time management skills, organizational and problem-solving skills
• Strong telephone etiquette/skills with attention to details
• Willingness to work independently, when necessary, as well as an ability to seek supervision when needed or appropriate
• Ability to work with an interdisciplinary team in an appropriate/professional manner
• Ability to greet patients and their families in an appropriate/professional/friendly manner
• Ability to collect payments at time of visits or over the telephone
• Ability to follow procedures and policies

PHYSICAL DEMANDS: Ability to function in an office setting

POSITION OBJECTIVE: The Front Desk Receptionist will be the first impression of Upper Valley Pediatrics the goal is to maintain a friendly manner and greet the patient and families with a positive attitude. It is also the responsibility of the front desk receptionist to keep the waiting room and the front desk clean and orderly.

DUTIES & RESPONSIBILITES:

PRIMARY DUTIES:

• Answer the phones
• Greet and assist patients, families, and guest upon arrival
• Check in patients for appointments
• Take payments/copays, ensuring that you are at a 90% collection rate
• Brings mail out to mailbox for pick up and brings in the mail.
• Provide handouts, office notes and immunization record when needed.
• Give documentation to families that come to pick up immunization records or medical records
• Schedule appointments as patients leave the office, using the EHR as guidance whenever possible
• Scan medical records, office visits and completes request for faxing documents
• Completes all of the necessary steps to closing the office each workday.
• Required to work two Saturdays each month
• Maintains the Front Desk work queue in the EHR

SECONDARY DUTIES:

• Maintains forms in front desk filing bin
• Scan medical records that providers put in the bin at the front desk
• Conducting Past due Physical calls/ scheduling Physical Appointments when appropriate
• Assist with reminder calls and other appointment related calls such as reschedules.
• Maintain front desk area and waiting room in a clean and organized manner
• Remove trash, recycle, and shred daily
• Completes end of the day checklist
• Other duties as assigned by the Practice Manager

PAY RANGE:

$15.00 - $18.00 - Depending on experience

This is a non – exempt position

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Medical Specialty:

• Pediatrics
• Primary Care

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 2 years (Preferred)

Work Location: In person

Salary : $15 - $18