Service Desk Supervisor

Are you a passionate IT leader ready to drive excellence in end-user support? AtUprite Services, we help businesses and municipalities stay productive, secure, and confident with their technology. As aService Desk Supervisor, you’ll lead our Houston Service Team, ensuring top-tier client support while fostering a culture of growth and collaboration.

Why Join Uprite?

• Award-Winning MSP:Recognized on the CRN 2025 Managed Service Provider 500 list in The MSP Pioneer 250 category
• People-First Culture:Rooted inhumility, unity, passion, servanthood, and thankfulness—we believe in making a meaningful impact
• Career Growth:Lead a high-performing team with opportunities for advancement in a growing company
  
  

What You’ll Do:

• Oversee theHouston Service Team, providing coaching, approvals, and training to ensure excellent client support
• Review and manage service tickets, ensuring best practices are followed for efficient resolution
• Providetechnical expertisein Microsoft 365, networking, firewalls, Windows servers, and business applications
• Drivecontinuous improvementby analyzing service trends and implementing proactive solutions
• Maintain strong client relationships by ensuring aseamless IT experiencefor businesses and municipalities
• Collaborate with vendors and internal teams to resolve escalated IT issues
  
  

What We’re Looking For:

• 6 years of IT experience, including 4 years inend-user support
• Strong leadership skills with experience managing a service team
• Expertise inMicrosoft 365, Windows Server, networking, and firewalls
• Excellent communication and customer service abilities
• A problem-solver who thrives in a fast-paced environment and embraces continuous improvement
  
  

Perks & Benefits:

• Competitive salary performance incentives
• Comprehensive benefits package
• Growth and development opportunities in a leading MSP
• A collaborative,values-drivenwork environment
  
  

Ready to Lead?

JoinUprite Servicesand help businesses thrive with cutting-edge IT solutions. Apply today!

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