What are the responsibilities and job description for the Dispatch/Customer Service Supervisor position at UPS of North Dakota?
Job description
Hours: 25 hours a week, Monday through Friday, morning hours (hours can vary depending on volume flow)
Work Environment: Fast-paced operations environment in which the ideal candidate will be able to take and respond to phone calls as well as manage computer programs and systems. Part-time management employees are generally expected to work 5 hours per day and are paid weekly.
Responsibilities:
- Verifies system downloads.
- Identifies various service failures and exceptions.
- Prints and distributes multiple daily reports.
- Makes necessary report updates and communicates changes to PDS.
- Utilizes mapping tools.
- Plots previous data and compares actual dispatch to planned dispatch.
- Maintains a loop analysis to ensure periodic analysis of all loops.
- Utilizes available reports and systems.
- Completes monthly dispatch audit.
Qualifications:
- Dispatch Planning System (DPS) and UDC knowledge - Preferred
- Experience using Microsoft Office products or equivalent software
- Customer-focused with strong planning and organization skills
- Familiar with package flow technologies - Preferred
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
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