What are the responsibilities and job description for the Customer Service / Dispatch position at Robert Gibb & Sons Inc.?
Job Description
Job Description
Title : Customer Service Coordinator
Reports To : Office Manager
Mission Statement : To ensure consistent and quality project administrative support services to assist in the fulfillment of the Company's business and construction objectives
Essential Functions
- Generally maintains office hours of 8 : 00am – 5 : 00pm Monday through Friday
- Answer incoming telephone calls
- Assist customers with questions, refers to appropriate colleague when necessary
- Scheduling of service requests
- Prepare work orders associated with incoming service requests and provide to technicians
- Receives and matches incoming work orders from technicians
- Daily data entry of work completed description and other relevant information for each job
- Contact with technicians to set up new jobs and dispatch technicians to those work sites
- Prepare monthly Preventative Maintenance (PM) paperwork for technicians
- Issue purchase orders as requested
- Works with imaging software
- Assist with billing of completed work orders
- Processes credit card payments as necessary
- Prepare and sort monthly billing statements
- Scan, index and file work orders and other pertinent documents
- Retrieves messages left on the company answering service, disburses as appropriate
- Assist with calling on past due accounts
- Other duties as assigned
Requirements
hc124714