What are the responsibilities and job description for the Customer Service Associate position at UPS STORE 4270 Macomb?
Job description
About Us:
At The UPS Store, we’re more than just a shipping company – we offer a wide range of services including printing, packaging, mailbox rentals, and more. We are committed to providing our customers with top-notch service and innovative solutions. Join our team and be part of a supportive, dynamic environment where your skills can truly shine.
Job Description:
We are seeking a detail-oriented Customer Service & Print Specialist with experience in the print industry to join our team. In this role, you will be the face of The UPS Store, assisting customers with their shipping, printing, and other service needs. Your print expertise will be critical in providing high-quality print solutions that meet our customers' expectations.
Key Responsibilities:
- Greet and assist customers with their shipping, printing, and packaging needs.
- Operate and maintain printing equipment, including digital printers, copiers, and bindery machines.
- Provide expert advice on printing options, including paper selection, print layouts, and finishing techniques.
- Prepare and produce printed materials such as business cards, brochures, posters, and other marketing materials.
- Operate point-of-sale systems to process transactions efficiently and accurately.
- Handle customer inquiries and resolve issues in a professional and timely manner.
- Assist with daily store operations, including opening and closing procedures, inventory management, and store maintenance.
- Promote and upsell additional services such as mailbox rentals, custom packaging solutions, and advanced printing services.
- Ensure the print area is clean, organized, and fully stocked with supplies.
Qualifications:
- High school diploma or equivalent.
- Previous experience in customer service and print production is required.
- Strong knowledge of digital printing processes and equipment.
- Familiarity with design software (e.g., Adobe Creative Suite) is a plus.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency with computers and basic software applications.
- Positive attitude, team-oriented, and eager to learn and grow.
Why Join Us?
Competitive Pay: Earn a competitive hourly wage with opportunities for raises based on performance.
Flexible Scheduling: We offer flexible hours to help you maintain a healthy work-life balance.
Career Growth: We promote from within and provide training to help you advance your career, especially in the print industry.
Supportive Environment: Join a friendly and inclusive team where your contributions are valued.
Employee Discounts: Enjoy discounts on shipping, printing, and other store services.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Macomb, MI 48042 (Required)
Ability to Relocate:
- Macomb, MI 48042: Relocate before starting work (Required)
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 10 – 40 per week
Benefits:
- Flexible schedule
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Location:
- Macomb, MI 48042 (Preferred)
Ability to Commute:
- Macomb, MI 48042 (Required)
Work Location: In person
Salary : $13