Client Relations Specialist

Description

Join Our Team & Make a Difference  

Are you a people-person who loves animals? Do you thrive in a fast-paced environment where every day is different? If you have a passion for helping others and providing top-notch customer service, we want YOU to join our team at Upstate Veterinary Specialties (UVS)! 

Who are We? 

At UVS, we’re not just another veterinary hospital—we’re a team of compassionate professionals dedicated to making pets' lives longer, happier, and healthier through expert care and kindness. Located in the beautiful Capital District of Upstate New York, we specialize in emergency and specialty veterinary medicine. Every day, we help families and their furry companions through some of life’s most critical moments. 

Who Are We Looking For? 

We’re on the hunt for a Client Relations Specialist to join our Client Relations team! You’ll be the first friendly face (or voice) our clients encounter, whether they’re rushing in with an emergency or calling with questions. No veterinary experience? No worries! If you’ve got customer service skills and a heart for helping people and pets, we’ll teach you the rest. 

Ideal backgrounds include: 

• Veterinary or human medicine 

• Customer service, hospitality, or any client-facing role 

•  A love for teamwork and problem-solving under pressure 

What You’ll Be Doing: 

• Welcoming clients (both human and furry) with compassion and professionalism 

• Collecting and entering important client and patient information for emergency visits  

• Assisting clients with financial options and paperwork 

• Answering phone calls and directing calls appropriately 

• Organizing medical records and ensuring accuracy 

• Supporting pet owners through difficult decisions, including euthanasia services  

• Recognizing STAT cases and notifying the medical team  

What Makes You a Great Fit? 

• You can juggle multiple tasks while staying cool under pressure  

• You have a natural way of making people feel comfortable and supported 

• You’re a problem-solver who loves learning and growing in your career 

• You believe in teamwork and the power of a positive attitude! 

The schedule:  

• Sunday through Wednesday, 8:00am to 6:30pm
• Sunday through Tuesday, 9:00am to 9:30pm

What’s In It For You? 

At UVS, we don’t just care for pets- we care for our people too! We believe in work-life balance and fostering a workplace where everyone feels valued and supported. That’s why we offer: 

• Competitive pay & growth opportunities  

• 100% paid medical, dental & long-term disability insurance  

• Retirement plan with employer match 

• Generous PTO, Floating Holidays & Bereavement leave  

• Pet insurance stipend (because your pets deserve the best too!) 

• Employee appreciation events  

At UVS, every day is an opportunity to make a difference. If you’re ready to work in a fast-paced, rewarding environment where you’ll help save lives (and get lots of tail wags in return), we’d love to meet you!  

Qualifications

Salary : $18 - $22