What are the responsibilities and job description for the Assistant General Manager position at Upstream Hospitality Group?
Assistant General Manager ( AGM)
Upstream is an ever-growing hospitality group that has a wide variety of tastes with a common theme holding them all together: creativity, progression, and originality. When going against the current (Upstream) you set yourself apart from the rest, and that is what we strive to do in the most positive way.
We’re looking for Assistant General Managers who are passionate about leading teams, delivering exceptional guest experiences, and growing their careers with us.
Who You Are
You take pride in delivering memorable guest experiences, supporting your team, and executing at a high level every day.
- You lead by example and inspire those around you.
- You thrive in a fast-paced, high-energy environment.
- You understand that hospitality is about making people feel valued.
- You take ownership, stay calm under pressure, and solve problems proactively.
- You love being part of a team that supports and elevates one another.
- Embrace Change & Growth – Work with leadership to build scalable processes, knowing that our systems and structure will evolve as we grow
What You’ll Do
As an AGM, you’ll play a vital role in ensuring your restaurant runs smoothly, efficiently, and with an unwavering commitment to hospitality. You’ll support the General Manager in leading a high-performing team and ensuring Tap Room’s standards and guest experience are consistently met.
- Win the Guest Experience – Ensure every guest leaves happy and eager to return.
- Lead & Support Your Team – Train, mentor, and motivate a strong, high-performing staff.
- Uphold Standards & Systems – Execute established policies and procedures to maintain excellence.
- Be Hands-On & Engaged – Lead from the floor, working side by side with your team.
- Foster Strong Communication – Act as the bridge between Front of House (FOH) and Back of House (BOH) teams to ensure seamless service, efficient operations, and a cohesive team environment.
- Manage Daily Operations – Oversee service, food quality, cleanliness, and efficiency
- Take Ownership of Your Role – Support the GM in driving the restaurant’s success.
What we’ll need from you
- Required Experience – At least 1-2 years of restaurant management experience in a high-volume, full-service environment.
- Certifications – Valid TIPS Certification and Food Handler’s Permit (or willingness to obtain).
- Physical Requirements – Ability to lift up to 50 lbs and remain on your feet for extended periods.
- Availability – Ability to work nights, weekends, and holidays as needed.
- Mindset – A genuine love for hospitality and leadership—this isn’t just a job; it’s a passion.
Why Tap Room?
At Tap Room, we are not just a company—we are a movement. A movement to redefine hospitality, build exceptional experiences, and create real career growth for our people.
- Career Growth & Development – We promote from within and provide real opportunities for advancement.
- Competitive Salary & Bonus Structure – We reward high performance and leadership.
- We offer a 401(k) retirement plan with company matching after meeting eligibility requirements.
- Employee discounts
- Paid Time Off
- Be Part of Something Bigger – Help build the future of Tap Room and leave your mark on the hospitality industry.
Upstream Restaurant Group Inc an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary : $65,000 - $70,000
