What are the responsibilities and job description for the Account Manager (Nationals Team) position at Upswell Marketing?
Description
Join UpSwell Marketing – A Best & Brightest Company to Work For (3 years running) and an Inc. 5000 Fastest-Growing Company! At UpSwell Marketing, we help businesses grow through data-driven direct mail and digital marketing strategies. With a passionate team, a collaborative culture, and a commitment to innovation, we provide targeted marketing solutions that drive measurable results for our clients.
We’re proud to be recognized as one of the Best & Brightest Companies to Work For in the Nation for three consecutive years and ranked among the Inc. 5000 Fastest-Growing Companies.
About the Role: We are looking for a driven and detail-oriented National Account Manager to support our growing portfolio of large clients. This is an excellent opportunity for someone early in their career who is eager to learn, grow, and develop account management skills in a fast-paced marketing environment. The ideal candidate is organized, professional, and motivated to provide top-notch service while learning the ins and outs of campaign management, client relationships, and marketing strategy.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
- Support the end-to-end execution of client marketing campaigns on a weekly and monthly basis.
- Manage the setup and processing of national and franchise-level orders, including:
- Finalizing route selections
- Requesting creative assets and submitting design briefs
- Collecting client-supplied images and materials
- Verifying versions, tracking numbers, QR codes, and landing page functionality
- Upload suppression lists and provide non-standard reporting as needed.
- Conduct basic match-back analysis and assist with performance reporting outside of standard tools.
- Follow up on pending client approvals and help keep campaigns moving on schedule.
- Send pre-campaign emails to location-level contacts, including tips on preparing for incoming campaigns.
- Confirm campaign delivery to USPS and communicate updates to clients, especially in decentralized or franchise systems.
- Escalate concerns to leadership when campaigns are delayed or issues arise.
- Help facilitate the installation and use of tracking and ROI tools, including manual uploads when needed.
- Work closely with the Analytics team to support special reporting requests.
Requirements
- Associates degree in Marketing, Business or a related field
- 1–2 years of experience in customer service, account coordination, or marketing support (internships or entry-level roles count).
- Strong communication skills and a desire to grow in a client-facing role.
- Excellent organization, follow-through, and attention to detail.
- Ability to learn quickly and adapt in a fast-paced, team-oriented environment.
- Experience with Microsoft Office; Salesforce or other CRM tools a plus.
- A positive attitude and willingness to take initiative.
Report to: Key National Account Manager
Location: Marietta, GA (Hybrid after initial successful 30 days in office)
UpSwell is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
