What are the responsibilities and job description for the Customer Care Specialist position at Upswell Marketing?
Description
Taradel, now part of UpSwell, is a leader in data-driven direct mail and digital marketing solutions. With our combined expertise, we’re delivering even stronger, smarter marketing campaigns to help businesses grow. We’re looking for a Customer Care Specialist to be the go-to resource for our customers, ensuring smooth communication and top-notch service. If you love problem-solving, fast-paced environments, and making customers happy, we want you on our team!
Key Responsibilities:
- Assist customers with post-sales approvals, design concerns, and order processing.
- Provide support to strategic partners, resellers, and their clients.
- Handle escalated service issues and troubleshoot campaign challenges.
- Work with internal teams to ensure accurate and timely fulfillment.
- Manage tracking inquiries and assist with quality assurance.
- Maintain detailed records in Salesforce and educate customers on best practices.
Requirements
- 2 years of customer service or account management experience.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Salesforce, Microsoft Office, and related tools.
- Detail-oriented with a proactive approach to customer support.
