What are the responsibilities and job description for the Premium Expereince Host position at Uptown Hospitality Inc?
Uptown Hospitality Inc, the company behind the Twin Cities biggest and best Nightclubs, Reign and Vanquish, is seeking hospitality driven men and women for its' host team to work in a fun atmosphere with amazing guests in a fast-paced environment. Host/Hostess responsibilities include being the first point of contact for our Table Reservation guests, welcoming, checking in and organizing group’s, managing reservations via a handheld tablet based app and escorting guests to their private areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive experience from the moment they arrive till their departure. Ability to learn quickly and communicate with a team in a large venue will contribute to your success.
• Previous work experience as a Host or Server
• Professional appearance and attire required
• Understanding of restaurant/venue etiquette
• Experience in managing reservations, iPad based app experienced preferred
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor your surroundings
• Good physical condition to walk and stand during an entire shift
Responsibilities:
• Represent and uphold a high level of standards
• Welcoming guests to the venue, being the most hospitably first point of contact
• Managing reservations and assisting guests with their reservations
• Escort customers to assigned suites
• Introducing client to Server and communicating special requests or needs
• Utilizing an iPad based reservations app
• Upgrade and sell suites as new reservations
• Maintain a clean reception area
• Answer incoming calls and address customers’ queries
