What are the responsibilities and job description for the Resident Relations Supervisor position at Uptown Rental Properties LLC?
For nearly 40 years, Uptown Rental Properties has led real estate development and management in Greater Cincinnati with unmatched customer service, operational excellence, and a dynamic, collaborative culture—earning us a spot among Cincinnati’s top employers. We’re now seeking a dynamic individual to lead our Resident Relations team, offering training and oversight in a fast-paced yet relaxed environment, with a clear path to Assistant Property Manager, starting at $20/hr, and outstanding benefits!
Benefits:
- Paid training
- Paid Holidays
- Paid Time Off & Sick Days
- Employee Resource Program
- Profit Sharing
- 401(k) w/ company match
- Medical, vision, dental, disability & life insurance
- Room for advancement in a growing company
- Free parking
- Employee Appreciation Events
- Company sponsored sports teams, book club, and more
Responsibilities:
- Act as the first point of contact for residents and visitors, ensuring high-quality service
- Interview, hire, onboard and train new team members
- Support Resident Relations Representatives in resolving resident concerns and escalated issues
- Conduct performance reviews, set KPIs, and implement action plans for continuous improvement
- Create and manage schedules to ensure coverage of all business hours
- Ensure adherence to company policies and procedures
- Serve as the primary contact for calls and emails, directing them to the appropriate team member
- Oversee and train team members on various administrative tasks, including mail distribution, key management, and rent check coding
- Collaborate and work closely with property management, maintenance and other operational departments
- Contribute to external marketing initiatives
- Track and respond to online reviews to uphold Uptown’s brand reputation
Qualifications:
- HS Diploma or equivalent
- Minimum one year of experience in team management or supervision: hiring, terminations,, training, and scheduling
- 3 years' experience in customer service, hospitality, or related field
- Ability to adapt quickly to changing procedures and priorities
- Resourceful, analytical, solution-focused thinking
- Strong communication and interpersonal skills
- Experience with multi-line phone systems
- Keen eye for detail
- Excellent organizational skills
- Ability to manage time effectively in a fast-paced environment
- Knowledge of property management is a plus
- Ability to maintain a positive, collaborative, encouraging and motivating demeanor
Apply today to join our team!
#HP
Salary : $20
