PROGRAM INTAKE COORDINATOR

Summary

The Intake Coordinator – Permanent Housing is responsible for managing all incoming referrals across both Permanent and Interim Housing programs, tracking client status, and ensuring timely and accurate processing of all intakes. This position plays a key role in client onboarding, helping to prepare families for successful program entry by ensuring they are “document-ready,” coordinating closely with Program Managers, and completing HMIS enrollments for approved clients. The Intake Coordinator will manage the referrals inbox, track all incoming referrals, and act as a liaison between external referral partners and UBH program teams.

ESSENTIAL FUNCTIONS

Referral Coordination & Client Intake

1)       Serve as the primary point of contact for all incoming referrals for Permanent and Interim Housing via the referrals inbox.

2)       Track and monitor all referrals, ensuring timely processing and follow-up.

3)       Ensure all referrals are assigned to the appropriate Program Manager based on eligibility and program fit.

4)       Communicate with CES, FSCs, DPSS, Compton Unified School District, and other referral partners to coordinate referrals and confirm eligibility criteria.

5)       Maintain accurate and up-to-date records of all referrals and intakes in internal systems and spreadsheets.

6)       Perform eligibility screening and assessments for prospective clients.

7)       Assist referred clients in becoming document-ready, ensuring all required paperwork and identification are collected prior to enrollment.

8)       Conduct initial intakes for eligible clients, compile intake packets, and complete HMIS enrollment for approved clients.

9)       Create and maintain client files in accordance with funder and agency requirements.

Client Onboarding & Communication

1)       Coordinate with Program Managers and Case Managers for a smooth client handoff and program orientation.

2)       Ensure clear and timely communication with clients regarding enrollment status and next steps.

3)       Review and explain program guidelines, forms, and expectations during intake meetings.

4)       Support participants with additional onboarding steps as needed, including document submission, housing search orientation, and introductory workshops

Reporting & Systems Management

1)       Generate and distribute weekly referral and intake reports to Program Managers and Associate Directors.

2)       Maintain client data in HMIS and other applicable databases, ensuring timely and accurate entries for intake, enrollment, and exits.

3)       Support with the development and implementation of systems to track referral outcomes and intake metrics.

Program Implementation Support

1)       Support enrollment coordination across both Permanent and Interim Housing programs.

2)       Act as backup support to Program Managers during high-volume periods.

3)       Attend and participate in Coordinated Entry System (CES) meetings and partner trainings as needed.

4)       Maintain up-to-date knowledge of program requirements and community resources.

·    Bachelor’s Degree in Social Work, Human Services, or related field OR 3 years of experience in social services with an emphasis on intake or case coordination.

·    Minimum 2 years of experience working with individuals or families experiencing homelessness.

·    Familiarity with Housing First, Trauma-Informed Care, and Harm Reduction models.

·    Strong organizational skills, with demonstrated ability to manage multiple referrals and intake processes simultaneously.

·    Excellent communication and customer service skills, with an ability to engage compassionately and professionally with diverse populations.

·    Proficiency in HMIS or other client data management systems preferred.

·    Strong attention to detail and documentation.

·    Ability to work both independently and collaboratively in a fast-paced environment.

·    Valid CA Driver’s License, reliable transportation, and proof of insurance.

MANDATORY REQUIREMENTS

1)      Employment Eligibility Verification

2)      Reliable transportation

3)      Updated tuberculosis test

4)      Successful completion of background screening.

5)      CPR/First Aid training

6)      Must have Valid CA Driver's License

7)      Must provide proof of insurance coverage

8)      Must be able to qualify for UBH drivers’ insurance coverage

BENEFITS

1)      Competitive salary based on experience and qualifications.

2)      Health, dental, and vision insurance options.

3)      Retirement savings plan.

4)      Paid time off and holidays.

5)      Opportunities for professional development and growth within the organization.

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.

Salary : $22