Shelter Supervisor

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention.  With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring and merit-based environment for team members and is vested in their growth and development.  We seek employees who are passionate about serving and making a difference in the lives of others.

Summary

We are seeking a dedicated and compassionate individual to join our team as a Shelter Supervisor who coordinates all operations of the SPA 6 CES Interim Housing Program, including Residential Associate staff supervision, monitoring security, property maintenance, inventory management, vendor management, food distribution, program safety and security, and compliance with facility standards. Will also be responsible for driving and delivering program equipment and supplies, ensuring the property’s safety and maintenance, as well as maintaining a supportive environment for program residents. This role requires hands-on leadership and administrative oversight to ensure operational readiness, property standards compliance, and efficient resource management. Strong organizational, communication, and crisis-response skills are essential for success in this role.

ESSENTIAL FUNCTIONS

Supervision & Staff Management

• Staff Oversight: Manage and supervise Residential Associate staff, including Live-In Security, Maintenance, and Resident Monitors, to ensure efficient shelter operations and adherence to program policies.
• Performance Management: Oversee staff training and development, including conducting performance evaluations, developing improvement plans, and addressing disciplinary issues when necessary.
• Staff Scheduling & Coordination: Ensure adequate shift coverage, manage staff schedules, and be on-call to address program needs or cover shifts as needed.
• Professional Development: Guide staff on best practices in working with program participants, promoting respectful, empathetic, and supportive client interactions.

Operational & Facility Management

• Property Inspections: Conduct regular property inspections (daily, quarterly, and annual) to ensure compliance with contractual and safety standards.
• Facility Maintenance: Ensure timely completion of maintenance work orders and manage relationships with vendors and suppliers to maintain the quality and safety of the facility.
• Inventory & Supplies Management: Oversee inventory tracking, ordering, and approval of supplies to ensure availability of essential items for program operations and resident needs.
• Vendor Management: Maintain professional relationships with suppliers, vendors, and contractors, managing contracts for services such as pest control, sanitation, and facility repairs.

Safety, Compliance, and Documentation

• Safety Monitoring: Ensure the shelter is a secure environment, monitoring that all facility doors and client rooms are locked and secure, and addressing any safety concerns reported by staff or residents.
• Emergency Response: Be available on a 24-hour basis for emergency situations, providing leadership in crisis situations to ensure the welfare of residents and staff.
• Compliance and Reporting: Complete and submit all required reports (daily, bi-weekly, monthly, quarterly, and annual), ensuring logs, mail, and requests are processed and stored in an organized manner.
• Audit Readiness: Prepare and maintain the facility in an audit-ready state, ensuring compliance with health and safety regulations and readiness for health inspections and facilities audits.

Resident & Community Relations

• Resident Support: Uphold program rules while fostering an environment of support and empathy, ensuring that all interactions with residents are courteous and professional.
• Issue Resolution: Address resident concerns and conflicts promptly and compassionately, promoting a positive living environment.
• Community Engagement: Represent the program in the community, fostering positive relations and awareness of the program’s mission and services.

Additional Duties

• Technology Use: Utilize computer systems for tracking shelter operations, creating and managing purchase orders, and updating inventory and facility logs.
• Continuous Improvement: Regularly assess shelter operations and make recommendations for process improvements, particularly regarding cost-efficiency and resident satisfaction.
• Special Projects: Participate in agency-wide initiatives or special projects as needed.

QUALIFICATIONS

• High School Diploma or GED required; Associate's degree preferred.
• At least 2 years of experience in a similar role, ideally with a homeless population; 3 years of supervisory experience required.
• Knowledge of shelter or residential program operations, including maintenance and inventory management.
• Strong leadership abilities, with skills in staff development, problem-solving, and crisis management.
• Proficient in Microsoft Office Suite and basic computer skills for managing shelter operations and reporting.
• Excellent communication skills, both oral and written.
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental
• Ability to respond responsibly in emergency and crisis
• Position requires travel primarily in Los Angeles
• Ability to work varied hours/days including evenings/weekends/holidays.
• Valid California driver’s license and proof of auto

MANDATORY REQUIREMENTS

• Employment Eligibility Verification
• Reliable transportation
• Updated tuberculosis test
• Successful completion of background
• CPR/First Aid training
• Must have Valid CA Driver's License
• Must provide proof of insurance coverage
• Must be able to qualify for UBH drivers’ insurance coverage

BENEFITS

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance options.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth within the organization.

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  If you require an accommodation, please make sure to inform the Human Resources Department

by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.

If you are passionate about making a positive impact in the lives of individuals experiencing housing insecurity and possess the skills and qualifications outlined above, we encourage you to apply for this rewarding opportunity as an Intake Coordinator/Life Skills Facilitator for our Interim Housing Program.

Salary : $50,000 - $60,000