Human Resources Generalist

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Human Resources Generalist will have both administrative and strategic responsibilities, helping to plan and administer key functions such as compensation, benefits, staffing, and company policies. The role requires the use of Human Resources Information Systems to ensure all employee records are up-to-date and confidential. Additionally, the HR Generalist will be the primary point of contact for employees’ HR-related questions and concerns.

As an HR team, we are the champions and role models for our core values: We Serve, We Deliver, We Collaborate, We Learn, We Execute, and We Promise. At Upward Health, we create and uphold a supportive environment that enables people to be their authentic selves and do their best work. If you are looking for a challenging and rewarding role in HR with the chance to make a real impact, this is the place for you.

Skills Required:

• Bachelor’s degree in human resources, Business Administration, or a related field (required)
• 3-5 years of experience in human resources, including at least 1-2 years of experience with payroll and employee onboarding/training
• Experience in payroll administration and benefits management in a medium to large organization
• Proficient in payroll processing and knowledge of payroll software (e.g., ADP, Paylocity, Ultimate Software, or similar HRIS/payroll systems)
• Solid understanding of payroll tax regulations, wage and hour laws, and benefits deductions (federal, state, and local)
• Familiarity with adult learning principles, curriculum design, and training delivery methods (e.g., in-person, virtual, e-learning)
• Ability to evaluate training effectiveness and adapt content based on feedback or changes in organizational needs.
• Strong knowledge and experience with Human Resources Information Systems (HRIS) for payroll, employee records, and training management
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with other HR-related software tools
• Comfortable with utilizing or learning new systems, such as Learning Management Systems (LMS) for training.
• Excellent verbal and written communication skills to effectively train, coach, and provide support to employees.
• Strong interpersonal skills to build rapport and maintain effective working relationships with employees at all levels.
• Strong problem-solving skills for addressing payroll issues, discrepancies, or training challenges.
• Analytical skills to interpret payroll reports, training effectiveness metrics, and employee feedback, using data to drive HR decision-making.
• In-depth understanding of labor laws (e.g., FMLA, ADA, FLSA), EEO regulations, and other compliance requirements as they relate to payroll, benefits, and training programs.
• Ability to work effectively in a dynamic, fast-paced environment, especially in an evolving HR role that may require adaptation to new systems, policies, and organizational changes.

Key Behaviors:

Adaptability:

• Ability to thrive in a dynamic environment, adjusting quickly to new situations, policies, and employee needs while also adapting training materials and methods to fit evolving organizational requirements.

Interpersonal Skills:

• Builds strong relationships and fosters collaboration with employees at all levels, making training sessions engaging and effective while providing a welcoming, inclusive atmosphere.

Communication:

• Clear, concise, and effective communication, both in person and in writing, to ensure that new hires fully understand company policies, procedures, and expectations.

Problem-Solving:

• Demonstrates critical thinking in addressing employee issues, training challenges, and unexpected situations that arise during onboarding, ensuring quick resolutions.

Time Management:

• Prioritizes tasks and manages multiple responsibilities efficiently, including balancing HR duties and delivering timely, effective training sessions for new hires.

Conflict Resolution:

• Handles conflicts or misunderstandings during training or within the workplace with fairness and professionalism, ensuring a positive and constructive experience for new hires and employees alike.

Collaboration:

• Works well with cross-functional teams to align HR initiatives with organizational goals and to create and implement training programs that meet the evolving needs of the company.

Attention to Detail:

• Ensures accuracy in managing employee records, training materials, and compliance documents, making sure all aspects of the new hire process are properly documented and followed through.

Continuous Learning:

• Stays updated on HR trends, training methodologies, and legal requirements, continuously improving training programs and HR practices to support both organizational growth and employee development.

Competencies:

Employee Engagement:

• Ability to foster a supportive environment that encourages engagement, professional development, and high performance.

Communication:

• Strong written and verbal communication skills, with the ability to translate complex policies into clear, understandable terms.

Problem Solving:

• Ability to identify issues, analyze potential solutions, and take appropriate action in a timely manner.

Leadership & Team Collaboration:

• Serve as a trusted advisor to leaders, as well as contribute positively to team success.

Compliance & Risk Management:

• Ensuring adherence to all legal, regulatory, and company requirements, especially in benefits, compensation, and employee relations.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.