What are the responsibilities and job description for the Medical Outreach Coordinator position at Upward Health?
Job Description
We are seeking a Care Navigator to join our team at Upward Health. As a key member of our outreach team, you will be responsible for connecting with patients and their families to provide education, support, and resources to help them achieve optimal health outcomes.
Your primary goal will be to educate patients about the benefits of our comprehensive care services and facilitate their enrollment in our program. You will work closely with our clinical team to ensure that each patient receives personalized attention and support throughout their care journey.
To succeed in this role, you must have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. You should be able to think critically and solve problems creatively, while maintaining a strong focus on delivering exceptional patient care.
- Responsibilities:
- Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
- Speak with patients about the role that Upward Health can play in helping them improve their health
- Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
- Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
- Participate in weekly team meetings focused on ongoing education and improvement
- Accurate and timely documentation in our company's software system
