What are the responsibilities and job description for the Patient Engagement Coordinator position at Upward Health?
At Upward Health, we're committed to delivering whole-person care that addresses the unique needs of our patients. As a Community Outreach Specialist, you'll play a critical role in helping us achieve this goal by connecting with patients and sharing our services with them.
The ideal candidate for this position will be a people person who enjoys talking to new individuals and building relationships. You may have experience in sales or retail, but what's most important is your ability to communicate effectively and help others achieve their health goals. If you're looking for a fast-paced environment where no two days are the same, then this could be the perfect opportunity for you.
Key Responsibilities:
- Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
- Speak with patients about the role that Upward Health can play in helping them improve their health
- Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
- Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
- On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
- Participate in weekly team meetings focused on ongoing education and improvement
- Accurate and timely documentation in our company's software system
Knowledge, Skills & Abilities:
- Verbal communication skills
- Persuasiveness
- Flexibility
- Dedication and resilience
- Energetic
- Attention to detail
- Ability to multitask
- Both independence and teamwork
- Solid computer skills
Qualifications:
- Ability to quickly establish trust and build a relationship with patients
- Ability to clearly communicate Upward Health's service offering and value
- Active listening skills and genuine compassion for others
- Quick thinking and ability to respond to questions and objections
- Organized and self-motivated
- Ability to work independently and meet established goals
- Enjoys collaboration within a team environment and working with people of different skills and experience
- Knowledge of community resources in the local market
- Able to maintain clear professional boundaries with patients and coworkers
- Commitment to represent the company with professionalism
- Demonstrates cultural competency and ability to work with diverse groups of community members
- Comfortable using computer for documentation, communication, and organizing work
- Must have reliable transportation to perform essential outreach functions
- Must be fluent in English. Spanish speaking a PLUS
- Able to work flexible hours, including occasional night/weekend work
- Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience
