What are the responsibilities and job description for the Patient Support Advocate position at Upward Health?
About Us
We are a patient-centric medical group dedicated to delivering high-quality, compassionate care to our patients. Our multidisciplinary team provides 24/7 whole-person care, addressing physical, behavioral, and social health needs in the comfort of our patients' homes.
Key Responsibilities
- Conduct direct outreach to patients via phone, in-person, mailings, and other strategies to educate them about our services and encourage enrollment.
- Enroll patients into our program and collect key data about their health status through continuous and on-going phone and in-person interactions.
- Meet patients in their home or in the community to conduct a needs assessment, including helping them set health goals.
- Facilitate in-home provider appointments and coordinate care between patients and our care team as needed.
- Support your patients in meeting their healthcare goals related to quality measures.
- Work within an interdisciplinary team to support our efforts in meeting market and/or organizational goals.
- Obtain and record vital signs and other health information in our electronic medical record (EMR).
- Analyze patient data to determine patient needs or treatment goals.
- Aid in diagnosis, treatment, and referrals by assessing physical conditions of patients.
- Explain technical medical information to educate patients.
- Cultivate and support primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan regarding transitions-in-care and referral.
