Lead Content Designer

As a Lead Content Designer at Upwork, you’ll create clear, consistent, and compelling content that plays a pivotal role in the user experience across our platform. We’re looking for someone who knows how to design UX content for a SaaS product. You’ll think in terms of flows and interactions. You’ll understand how language works as a system, embodies our brand, and flexes to meet people where they are.

• Write clear, user-friendly product copy that simplifies complex ideas and flows.
• Deliver high-quality work on time while juggling competing priorities.
• Design for scale and champion the use of and continuous improvement of content standards through a design system.
• Contribute insights that inform product strategy, connecting the dots between short-term and long-term business goals.
• Identify opportunities for innovation and take calculated risks without direct oversight.
• Manage a content backlog, prioritize tasks, and meet deadlines.
• Mentor other Content Design team members and collaborate proactively with designers, product managers, engineers, and other cross-functional partners.
• Support teams to launch new ideas and make sure new features fit into existing product flows, including but not limited to AI-powered features and capabilities.
• Apply UX research and data to your content decisions.
• Present your work for feedback and revise it based on input.
  
  
  

Must Haves (Required Skills):

• You can demonstrate strong leadership capability through contributions both leading projects and collaborating as a team member on other projects. You keep all project members focused and look for ways to streamline work within the team.
• You coach junior team members with structured thinking and challenging the status quo.
• You proactively work cross-functionally to help anticipate challenges and potential connections or collisions between UX of different products or features.
• You keep the broader perspective in mind (i.e. customer or broader team needs), resisting the urge to get lost in the details.
• You have experience with driving UX writing, IA, and content strategy decisions. Preferably you’ve worked on SaaS products or applications.
• You have an expert grasp of written language, with an eye for detail and fluency in style and grammar.
• You apply, seek, or contribute UX research and data in content design decisions, including to challenge your own assumptions and recognize when to change approach or opinion.
• You have strong communication skills and the ability to explain and defend your work.
• You handle challenges and changes with resilience and a growth mindset, demonstrating openness to feedback and willingness to improve.
  
  
  

The annual base salary range for this position is displayed below. The range displayed reflects the minimum and maximum salary for this position, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

Annual Base Compensation

$122,500—$165,500 USD

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