What are the responsibilities and job description for the Guest Services Host At Urban Cowboy Nashville at Urban Cowboy Nashville position at Urban Cowboy Nashville?
Job Description
Job Description
OVERVIEW
We are looking for a friendly and professional Guest Services Host to be the welcoming face of the hotel. As a Guest Services Host, you will be responsible for greeting and assisting visitors, answering phone calls, managing guest inquiries, cleaning public spaces, cleaning and setting rooms, and laundry. Your exceptional communication and customer service skills will ensure a positive first impression and smooth operations at our front desk.
REPORTS TO
Guest Experience Manager & Director of Operations
RESPONSIBILITIES
- Lobby Set Up Break Down | You’ll be in charge of making coffee, putting out breakfast, generally making sure the lobby is prepared for guests each morning.
- PMS Management | Create and manage hotel reservations, check guests in and out, properly manage guest billing and payment handling
- Assist with Housekeeping | Communicate housekeeping needs with team, assist with cleaning & setting rooms for arrival, assist with laundry. Perform deep cleaning tasks as needed.
- Guest Service | Assist guests with special requests in a courteous and helpful manner, maintain ambience throughout the house, and create a memorable experience for all guests
REQUIREMENTS
SALARY HOURS EXPECTATIONS
Available shifts and compensation : We have available shifts all days of the week. Compensation is $18.00 - $20.00 / hour.
About Urban Cowboy Nashville : Urban Cowboy Nashville is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.
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Salary : $18 - $20