What are the responsibilities and job description for the Front Desk Receptionist position at Urban Exhale?
Urban Exhale Massage Spa is looking for an amazing front desk reservationist to join our team!
Urban Exhale is a locally owned massage spa specializing in therapeutic massage services. We are owned and operated by an award-winning massage therapist with 25 years of experience in the field. We have two locations in downtown Asheville, our primary location is on Lexington Ave and our newly-launched second location is located within Hotel Arras.
Our massage spas are beautiful garden-oasis environments and are open, airy, spacious and clean.
We have a small team of outstanding front desk reservationists ready to expand and invite the perfect person to join us.
The ideal candidate:
- Experience in front desk customer service
- Experience as a reservationist in the wellness industry
- Has some knowledge of Massage Therapy & Bodywork
- Experience in service industry customer service
- Is personable, easy-going, organized, detail oriented, and enjoys being helpful
- Dependable, good-hearted, authentic, and positive attitude
The position requires:
- Answering client phone calls & emails
- Scheduling and managing appointments via Booker software
- Act as an excellent customer service provider for clients
- Fold sheets & towels as needed for massage service
- Effectively communicate with the massage therapist team & management
- Maintaining cleanliness & aesthetics of the studio on a daily basis
- Learning all about massage therapy
- Upholding company policies, practices, and standards
Front desk team works solely within our Lexington Ave location and answers phone calls for both Urban Exhale and Urban Exhale Arras (Hotel Arras location).
We are seeking someone to work PM shifts (3:00-8:30) Monday, Tuesday, Wednesday, and Saturday. Hourly pay is $15/hour to start, direct deposit is bi-weekly, with an employee discount of 50% off bodywork services for yourself.
If you are interested, please send a cover letter and resume. We'd love to hear why you think you'd be a great fit for our team!
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Weekend availability
COVID-19 considerations:
Masks are optional for staff and clients. Spa is open, airy, and spacious.
Experience:
- reservationist: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location