Program Specialist- Workforce

DEPARTMENT: Workforce Development Department

REPORTS TO: Programs Manager

CLASSIFICATION:1 (fte), non-exempt, full-time, 40 hours per week, 8:30 am-5:00 pm Monday through Friday, with some evenings and weekends. Eligible for telecommuting. Local travel- required.

SCOPE: The Programs Specialist has a responsibility to provide a wide range of wrap-around services and build a rapport with community members experiencing instability. The Programs Specialist is a versatile role designed to enhance service delivery through cross-departmental training and collaboration. This position requires a dynamic individual capable of managing multiple responsibilities, providing direct support to participants, and contributing to the continuous improvement of our integrated service model. The Specialist will work with program participants holistically and help them access necessary social services and act as a personal advocate for obtaining economic stability.

DUTIES AND RESPONSIBILITIES:

Participant Support and Service Delivery:

• Provide comprehensive support to participants, addressing needs across various service areas (e.g., workforce development, housing, peer support).
• Conduct assessments to determine participant needs and develop individualized service plans.
• Offer guidance, coaching, and resources to help participants achieve their goals.

Cross-Departmental Training and Collaboration:

• Participate in cross-training programs to gain proficiency in multiple service areas.
• Collaborate with colleagues across departments to ensure seamless service delivery.
• Share knowledge and best practices with team members to foster a collaborative work environment.

Community Outreach and Case Management:

• Conduct ongoing case management and community outreach to reach program participants through the following activities:
• Complete short-term financial assistance application packets with program participants
• Collaboration with internal resources, community outreach to establish new partnerships, other nonprofits serving business and low-income residents, and partner community-based organizations.
• Provide one-on-one support through case management and career coaching activities, such as screening and assessment, housing stability navigation, resume writing/review, practice interviews, career counseling, training and skills, and job application assistance.
• Provide referrals (and follow-up) to community resources, health resources, and housing stabilization support. businesses/employers, and partners.
• Provide support and coordination for group activities, such as Program Orientations, financial empowerment workshops, tenant education events, and other employment or housing-related support.

Case Management and Tracking:

• Track and input (in required database) individual information, services, and performance progress
• Track and input (in required database) group activities such as, program and number of attendees
• Track and input (in required database) outreach to partners and service providers, such as activities, number of participants, and outcome
• Track community connections and develop community resources
• Track and input regular reporting information.

Relationship Management

• Maintain a relationship with funding partners, through activities such as: participating in monthly, ad hoc, and Program Navigator team meetings as needed and active participation with strategic and focused outreach.
• Report and monitor deliverables (including quarterly reports, success stories, and expenditures).
• Contribute to the overall agency efforts by completing other duties as assigned.

KNOWLEDGE / SKILL / ABILITIES:

• Commitment to and knowledge of social justice issues and the dynamics of social change, the history, and mission of the Urban League of Portland, and expertise in the present scope of Urban League service and advocacy programs.
• Knowledge and understanding of structural racism and Anti-Blackness as it relates to employment, education, and employment.
• Experience with case management, pre-employment activities, and job search development, especially for people of color and other marginalized groups.
• Ability to function positively in a demanding work environment, to demonstrate high flexibility, to respond to priorities and schedules that change frequently.
• Ability to meet multiple, sometimes conflicting deadlines.
• Strong analytical and decision-making abilities.
• Ability to deal with distressed and/or demanding participants and employees in an effective, participant-centered manner.
• Ability to work in a fast-paced environment and make good judgments as it pertains to participants.
• Ability to maintain a high level of confidentiality.
• Strong skills in intercultural, interpersonal, and organizational communication.
• Ability to communicate in a positive manner verbally, in writing, and by phone.
• Ability to communicate with a variety of personality types and levels of the organization as well as with people outside of the organization.
• Ability to listen for understanding and assist in problem-solving.
• Ability to prepare clear, accurate, and concise reports.
• Ability to be punctual, have good attendance and be able to work flexible hours to meet the availability of participants.
• Ability to participate in staff meetings, training, committees, and volunteer activities to support the agency’s goals.
• Ability to furnish proof of vaccination for COVID-19
• Possess a valid driver's license and verification of current auto insurance and have full use of automobile during work hours.
• Ability to use basic office equipment, telephone, copy machine, fax machine, and computer.
• Ability to sit, stand, walk, drive, talk on the phone and/or use the computer for long periods of time.

EDUCATION / EXPERIENCE:

• Bachelor's Degree in a related field or 3 years of related work experience, required
• Experience working with diverse populations (specifically the Black community) providing skills development, housing stabilization services, health care navigation, career, and/or one on one pre-employment services, required
• Experience in planning and conducting training sessions, workshops, and professional presentations – required

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

About the Urban League of Portland: Established in 1945, the Urban League of Portland is one of the oldest African American service, civil rights, and advocacy organizations in the region. We are part of a network of over 80 National Urban League Affiliates across the country and are recognized as one of the leading voices for African Americans and others in Oregon and Southwest Washington. We are a key coalition-builder amongst other organizations and work extensively with both traditional and emerging groups, the faith-based community, businesses, and other organizations, including those serving immigrants and refugees. The Urban League of Portland’s mission is to empower African Americans and others to achieve equality in education, employment, health, economic security, and quality of life. Our programs include a distinctive blend of direct services, organizing, outreach, and advocacy. We offer workforce services, community health services, summer youth programming, senior services, meaningful civic engagement opportunities, and powerful advocacy.

Equal Opportunity Statement: The Urban League of Portland is an affirmative action and equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, age, sex, sexual orientation, marital status, mental or physical disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal and state laws.

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