What are the responsibilities and job description for the Case Aide - Outreach position at Urban Pathways?
The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.
Hybrid : 4 days in office / 1 day remote
Join UP! We are lighting the path home, one person at a time.
About Urban Pathways
Since 1975, Urban Pathways has engaged New York City's most vulnerable residents, people on the streets or in areas unfit for human habitation, "lighting the path home, one person at a time." Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
Responsibilities
Reporting to the Director of Social Services / Social Services Supervisor, the Case Manager works closely with the social services team to support the provision of case management services for assigned clients.
- Conducts client intakes and updates information in client database system(s).
- Screens clients for referral and case management services.
- Screens client arrivals to identify immediate needs, provides services and / or makes appropriate referrals.
- Organizes, maintains and prepares client charts for intake and discharge.
- Handles caseload in the absence of the Case Manager as mandated by program.
- Conducts homeless outreach and assesses client needs.
- Documents client activities and updates client information in database system(s).
- Escorts clients to all appointments, as needed.
- Performs front-desk duties including answering phones, screening visitors, maintaining log book, and mail distribution.
- Assists in monitoring client medication as required.
- Facilitates client groups as needed.
- Organizes and distributes clothing donations to clients as mandated by program.
- Conducts unit inspections as mandated by program.
- Completes and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory and funding agency policies and procedures.
Qualifications
Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.
These benefits include :
