What are the responsibilities and job description for the URBN Manager of Talent Analytics position at URBN?
URBN is looking for a Manager of Talent Analytics. The role will sit in the Human Resources department at URBN and will lead a team of analysts in HR/Talent data analysis, including quantitative and qualitative research methods. The Talent Analytics function provides reporting, analysis, and insights to teams to support business needs, inform business decisions, and improve the overall employee experience at URBN.
Role Responsibilities
Leadership
Coach and develop the Talent Analytics team, including analysts and interns/co-ops
Manage project intake and workload delegation, balancing business impact with project prioritization
Foster strong collaborative partnerships across URBN
Strategic Partnership & Service
Partner with leaders across URBN to identify relevant research opportunities
Partner with HR teams and business partners to understand their research questions, analytics needs, and business goals related to HR/Talent insights
Consult on studies to measure the effectiveness of business and HR initiatives; support teams in defining, tracking, and analyzing relevant metrics
Lead the Talent Analytics team to provide excellent service as the satellite reporting experts in HR; collaborate with HRIS team to ensure alignment and escalate requests as needed
Data Analytics & Storytelling
Extract and analyze data from multiple sources, such as HRIS, LMS, ATS, employee surveys, etc., for ad hoc studies and periodic executive reporting
Design and develop comprehensive reports, presentation decks, and dashboards to present HR insights and trends to stakeholders, including senior leadership
Facilitate dialogue among senior leadership to identify research questions, design appropriate studies, and understand findings
Collaborate across analytics and technology teams to automate reporting and dashboard creation where possible
Employee Listening Strategy
- Lead project/program management for URBN’s Employee Listening Strategy, including Engagement Surveys, Moments that Matter Surveys, Pulse Surveys, etc.
- Lead the team to conduct thorough analyses of employee surveys and related employee data; partner with stakeholders to contextualize findings
- Design compelling reports to provide insights to leaders across URBN
- Oversee administration and permissions within the company survey tool
Role Qualifications
- Bachelor’s Degree in Psychology, Sociology, Statistics, HR, related field, or equivalent experience
- Education and 5-7 years of experience working in research/data analysis, HR support; experience working in retail preferred
- Experience leading a team
- Unquestionable business and personal integrity; ability to handle confidential data
- Experience with relational databases, e.g., SQL, Qlik, IBM Cognos; intermediate to advanced Excel skills (VLookup/XLookup, Pivot Tables, Macros)
- Experience with survey tools like Perceptions/Employee Voice, Qualtrics, etc.
- Experience with UKG/Ultipro HRIS preferred
- Knowledge of analytic techniques and methods; experience with mixed methods research (quantitative as well as qualitative thematic analysis)
- Ability to tell compelling stories with data and visualizations
- Strong service orientation and social interaction skills
- Enthusiastic team player with an inclusive approach to their work
- Ability to work in a fast-paced environment, adaptive to changing priorities
- High detail orientation
- Passion for URBN Brands and our diverse employee and customer populations
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The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
