Case Manager - Bronx Family Justice Center

ORGANIZATION OVERVIEW

Founded in 1980, Urban Resource Institute (URI) is committed to the vision of a world free of domestic violence, homelessness, poverty, and trauma, where individuals, families, and communities are safe, stable, and thriving.  URI works across the spectrum of prevention, intervention and services to empower individuals, families, and communities, particularly communities of color and other disenfranchised populations, to increase their safety and resiliency.  URI is the oldest licensed provider of domestic violence shelter and services in New York State, with 40 plus years of impact capped in the last five years with significant achievements and expansion leading to its position as the largest provider of domestic violence shelter services in the country.  This expansion has afforded URI the ability to serve individuals who have traditionally experienced barriers to accessing shelter services, such as singles and families with pets.

Today, URI is maximizing the impact of organizational growth, expanding its positioning as an Innovative service provider, an influential leader and “Employer of Choice” in its field.  URI has annual operating budget of nearly 100 million dollars, more than 700 employees and the capacity to provide services to over 40,000 individuals annually. The organization operates in more than 20 locations around New York City and is recognized as a valued thought-leader in the sector across the US and beyond.

Salary: $42,000- $45,000

POSITION OVERVIEW

 The Crime Victims Case Manager is responsible for providing direct services to victims of domestic violence and gender-based violence on-site at the Family Justice Center.

MAJOR DUTIES AND RESPONSIBILITIES

• Conduct intakes and assess the needs of survivors of gender-based violence, including victims of crime, with a client-centered and trauma-informed approach.
• Provide essential case management services, including safety planning, advocacy in accessing emergency shelters, crisis intervention, court accompaniment and advocacy, law-enforcement accompaniment and advocacy, public assistance advocacy, and assistance with crime victims’ compensation claims.
• Assist FJC clients with navigating the family court system, including filing a family offense petition.
• Support FJC clients with emergency practical assistance such as transportation, food vouchers, and financial assistance.
• Provide information and referrals to appropriate onsite and offsite partners in legal services, social services, mental health services, and other related services to meet clients’ needs.
• Collaborate with onsite partner agencies to streamline service provision through a client-centered lens.
• Regularly assess the safety and well-being of clients; notify the supervisor when a client is determined to be high risk.
• Maintain digital records of direct services provided to clients, enter client information into the FJC Application, and track data or client needs as requested by ENDGBV.
• Adhere to confidentiality practices and protocols.
• Support ENDGBV’s ongoing efforts to solicit client feedback regarding FJC operations, including notifying all clients of their opportunity to complete a client satisfaction survey after every FJC visit.
• Other tasks that enhance the mission of the FJCs, as mutually agreed upon by the Program Provider and ENDGBV.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s degree in Social Work, Psychology, or a related field.
• Associate’s degree and at least two years of relevant work experience, preferably with survivors of domestic violence and gender-based violence.

REQUIRED SKILLS AND EXPERIENCE

• Experience assisting clients in obtaining public benefits such as public assistance, Medicaid, housing, SNAP, and other benefits.
• Strong commitment to equity and social justice, including a focus on self-awareness and engagement of continuous learning around issues of diversity, equity, and inclusion; high level of Emotional Intelligence (EQ)
• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly, and individuals with mental health issues.
• Must possess a demonstrated ability in delivering client services, including communication and listening skills, understanding of human interaction and personality development, writing and recording case documentation, and skills in group counseling.
• Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly.
• Exceptional interpersonal, critical thinking, communication, and writing skills, and the ability to develop positive and productive relationships.
• Superb and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
• Proven ability to manage confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Must have the ability to be flexible with work schedule due to program needs.
• Acknowledge and application of self-care and work-life balance for self and others.

At URI we are committed to cultivating an inclusive work environment.  We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.

Salary : $42,000 - $45,000