Interventional Radiology Patient Service Representative/Surgery Scheduler

At Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.

In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting. Better Medicine. Better Care.

Job Summary:

The Patient Service Representative will greet all Urology Austin patients as they arrive, ensuring proper exchange of information between the patient and our practice. The Patient Service Representative/Surgery Scheduler is responsible for managing our phones and other administrative tasks associated with assisting our patients and other visitors.

​Responsibilities and Duties:

• Serve as the first point of contact for patients at our practice. Greet patients warmly and provide courteous service both in office and over the phone.
• Use sound judgment in handling calls, especially when dealing with highly sensitive medical information. Complies with HIPPA policies and standards with regards to patient confidentiality.
• Use the EMR system to match physician availability with the patient's needs and preferences in terms of date and time.
• Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
• When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
• Coordinate surgical schedule with the hospital
• Confirm, cancel, reschedule and update patient appointments at request of the patient or the provider.
• Work with the insurance company to obtain pre authorization for medical procedure and communicate with the customer regarding the amount that they are responsible for.
• Collect any amount due by the patient prior to the procedure
• Prepare patient charts for the day's procedures in advance. To consist of arm band and all forms required for pre, intra and post-op.
• Check the patient in for their procedure when they arrive at the office. Go over the paperwork and obtain a copy of the insurance card. Schedule their follow-up appointment. Notify the medical assistant that they are ready to be called back.
• Ensure that all procedural paperwork for the day has been scanned into the patient's medical record and properly filed.
• Address patient concerns efficiently and effectively. Use customer service principles and techniques to deal with patients calmly and pleasantly.
• Communicates as needed with physicians and other staff about any patient concerns. Consults with the office manager about any system or administrative issues.
• Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Perform other related duties as assigned

Qualifications and Skills​

• Minimum two years of experience in customer service, with at least six months of experience in health care setting.
• Patient Representative experience preferred.
• Basic knowledge of insurance plans, including Medicare & Medicaid.
• Proficiency in computer software use, including Word, Excel and Outlook.
• Displays excellent verbal and written communication skills.

Urology Austin offers a competitive benefits package to eligible employees. Below are some of the benefits you may receive as an employee at Urology Austin.

• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• 401(k) with Employer Contributions and Profit Sharing
• Paid Time Off (PTO)
• Group Term Life Insurance
• Health Care & Dependent Care Flexible Spending Accounts
• Health Savings Account
• Employee Assistance Program (EAP)
• Competitive Wages
• Paid Holidays, No Weekends