Surgery Scheduling Coordinator

Our Mission:

Urology Associates of Mobile was founded in 1948 on the idea of providing the highest quality urologic and urologic oncologic care possible, while remembering that we do not just treat the disease state but the person as well. Seventy years later, our physicians and staff still strive to complete this same mission. While our entire team is focused on keeping up-to-date with the latest in urologic and urologic oncologic therapies, treatments, and surgeries to ensure our patients receive the highest quality care possible, we also realize that compassionate care from the registration process to the physician experience is instrumental to the patient experience. Providing optimal care coupled with a compassionate heart is key to our mission as healthcare providers. Our motto is to make the lives of our patients’ better one patient at a time.

Our Vision:

Our vision is to be one of the leading urology practices in our area and surrounding communities. We strive to have a reputation as a trusted, experienced medical practice providing complete accessibility to our patients. To accomplish this, we have three main goals:

1. Ensure that we gain and keep all our patients' trust and confidence.

Our physicians and staff work every day to maintain a respectful, trusting, and innovative environment where we work with our patients to develop the best possible treatment plan customized to their individual needs. We combine innovative technology and innovative treatments with human compassion to create the most effective patient/provider relationship possible.

2. Continue to provide the highest quality healthcare and cutting edge urologic and urologic oncologic treatments.

Our physicians are constantly researching and learning the newest therapies and surgeries available for all types of urologic and urologic oncologic diseases. Our doctors understand that learning never stops and thus they continue to open themselves to new treatment ideas and cutting-edge procedures.

3. Provide value to our community at large.

We at Urology Associates of Mobile understand that there is more that we can offer outside the doors of our practice. That is why a number of our physicians spend their time on a number of worthy causes from providing healthcare to the less privileged in third world countries to researching and teaching new urologic and oncologic therapies that could benefit the many.

We will continue to expand our services and staff in order to meet these goals.

Summary of Job:

· Obtain pre-certification and benefits, alert patients of required copays/deductibles, and schedule all diagnostic tests and surgeries

Duties and Responsibilities:

1. Obtain pre-certification and benefits for surgeries, imaging, and diagnostic tests ordered by your assigned provider. Ensure pre-certification and benefits information is properly documented within the patient record.

2. If patient benefits show a deductible or copay, ensure collection of this payment prior to performing a surgery or in office study.

3. Schedule surgeries, imaging, and diagnostics tests for your assigned provider based on UAMPA protocol. Ensure both the patient and testing facility/hospital confirm the scheduled slot. Properly document all scheduling within the patient record and provide the patient both verbal and written details regarding their surgery/study.

4. Reschedule office appointments when replaced by a surgery.

5. Respond to all patient phone calls regarding surgery questions within 24 hours. Complete non-clinical patient requests and document using tasking. Any request that cannot be completed, task to the proper personnel.

6. Maintain a professional and polite phone demeanor at all times

7. Perform other tasks as needed or directed by the UAMPA management team or physician partners.

Minimum Job Qualifications:

1. GED required

2. 3 years of surgery/imaging scheduling experience required

Job Requirements:

1. Employee must be able to communicate clearly with patients.

2. Employee must be able to keep an organized workflow and effectively manage multiple tasks at one time.

3. Employee must be able to be active and mobile for an eight hour period.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Medical Specialty:

• Urology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person