AEM Customer Success Architect

JOB TITLE: AEM Customer Success Architect
LOCATION: Chicago, IL
PAY RANGE: $80 - $90/hr
DURATION: 12 month contract

TOP 3 SKILLS:
3 Years of Consulting Experience with AEM Assets & Sites
3 Years of Consulting Experience with Customer Journey Analytics
3 Years of Consulting Experience with Marketo Engage

COMPANY:
Our client a Fortune 500 Software Organization is seeking a AEM Customer Success Architect to bring onto the team.

The Opportunity
DX Solution Customer Success is seeking a technical expert in AEM to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.

What you'll Do

• Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
• Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
• Proactively maintain the highest level of technical expertise by staying current with new AEM releases and functionality.
• Be a recognized expert in Experience Manager
• Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
• Build trusted advisor relationships with our customers, CSMs, and product teams
• Lead multiple customer engagements simultaneously
• Lead discovery and delivery, while collaborating with the CSM
• Foster teamwork among CSAs and cross functional teams
• Participate within the technical community to develop and share best practices and processes

What you need to succeed

• 3 Years of Consulting Experience with AEM Assets & Sites
• Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, and Adobe I/O
• Adobe Experience Manager Technical Architect Certification(s)
• Ability to lead content authoring best practice & technical architecture discussions and provide implementation guidance
• Experience developing customer-facing thought leadership assets that address common customer technical issues
• A deep understanding of the content life cycle and content supply chain
• Good presentation and interpersonal skills, both verbal and written in English
• Able to articulate business solutions to both technical and non-technical audiences
• Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
• Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
• Solid team player with strong ability to collaborate and provide effective feedback with colleagues
• CJA Customer Success Architect

The Opportunity
DX Solution Customer Success is seeking a technical expert in Customer Journey Analytics to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.

What you'll Do

• Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
• Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
• Proactively maintain the highest level of technical expertise by staying current with new CJA releases and functionality (and AEP as a whole). Be a recognized expert in Customer Journey Analytics
• Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
• Build trusted advisor relationships with our customers, CSMs, and product teams
• Lead multiple customer engagements simultaneously
• Take leadership during project discovery and delivery, while collaborating with the CSM
• Foster teamwork among CSAs and cross functional teams
• Participate within the technical community to develop and share best practices and processes

What you need to succeed

• 3 Years of Consulting Experience with Customer Journey Analytics
• Deep understanding of Adobe Experience Platform and its role in Customer Journey Analytics
• Adobe Customer Journey Analytics Developer Expert Certification
• Experience developing customer-facing thought leadership assets that address common customer technical issues
• A deep understanding of the content supply chain and personalization at scale
• Good presentation and interpersonal skills both verbal and written in English
• Able to articulate business solutions to both technical and non-technical audiences
• Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
• Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
• Solid team player with strong ability to collaborate and provide effective feedback with colleagues
• Marketo Customer Success Architect

The Opportunity

• DX Solution Customer Success is seeking a technical expert in Marketo Engage to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.
• What you'll Do
• Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
• Effectively assess a customer’s technical challenges, devise optimal solutions, and present them to the customer
• Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
• Be a recognized expert in Marketo Engage and Marketo Measure
• Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers’ technical obstacles
• Build trusted advisor relationships with our customers, CSMs, and product teams
• Lead multiple customer engagements simultaneously
• Take leadership during project discovery and delivery, while collaborating with the CSM
• Foster teamwork among CSAs and cross functional teams
• Participate within the technical community to develop and share best practices and processes

What you need to succeed

• 3 Years of Consulting Experience with Marketo Engage
• Deep understanding of Adobe Experience Platform
• Experience implementing both Marketo Engage and Marketo Measure
• Adobe Marketo Engage Business Practitioner Expert Certification
• Experience developing customer-facing thought leadership assets that address common customer technical issues
• A deep understanding of the content supply chain and personalization at scale
• Good presentation and interpersonal skills both verbal and written in English
• Able to articulate business solutions to both technical and non-technical audiences
• Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
• Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
• Solid team player with strong ability to collaborate and provide effective feedback with colleagues

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