What are the responsibilities and job description for the AEM Customer Success Architect position at Varite, Inc?
Title: AEM Customer Success Architect
The Opportunity
DX Solution Customer Success is seeking a technical expert in AEM to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.
What you'll Do
The Opportunity
DX Solution Customer Success is seeking a technical expert in AEM to join our Customer Success Architect team. Work on highly visible customer engagements across industries and verticals and grow with a robust system of support and enablement.
What you'll Do
- Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
- Effectively assess a customer's technical challenges, devise optimal solutions, and present them to the customer
- Proactively maintain the highest level of technical expertise by staying current with new AEM releases and functionality.
- Be a recognized expert in Client Experience Manager
- Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers' technical obstacles
- Build trusted advisor relationships with our customers, CSMs, and product teams
- Lead multiple customer engagements simultaneously
- Lead discovery and delivery, while collaborating with the CSM
- Foster teamwork among CSAs and cross functional teams
- Participate within the Client technical community to develop and share best practices and processes
- 3 Years of Consulting Experience with AEM Assets & Sites
- Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, and Adobe I/O
- Adobe Experience Manager Technical Architect Certification(s)
- Ability to lead content authoring best practice & technical architecture discussions and provide implementation guidance
- Experience developing customer-facing thought leadership assets that address common customer technical issues
- A deep understanding of the content life cycle and content supply chain
- Good presentation and interpersonal skills, both verbal and written in English
- Able to articulate business solutions to both technical and non-technical audiences
- Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
- Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
- Solid team player with strong ability to collaborate and provide effective feedback with colleagues.
