What are the responsibilities and job description for the Customer Value Consultant position at Ursus, Inc.?
JOB TITLE: Customer Value Consultant
LOCATION: New York, NY (REMOTE - May travel into office as needed)
PAY RANGE: $44-$54/hr
DURATION: 5 months (LOA coverage)
TOP SKILLS:
Our client a Fortune 500 Software Organization is seeking a Customer Value Consultant to bring onto the team.
The Challenge
Ultimate Success delivers the highest level of personalized support to our enterprise customers, ensuring they have the right technical expertise and strategic guidance to keep their business one step ahead. We are hiring a Customer Value Consultant (Contractor) to join our Digital Experience Cloud team. In this role, you’ll conduct value engagements for customers with support from assigned Customer Success Managers, while also building and supporting our Ultimate Success Value Management strategy.
Our team is fueled with a passion for innovation, growth, and dedication to making each marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments.
What You'll Do:
LOCATION: New York, NY (REMOTE - May travel into office as needed)
PAY RANGE: $44-$54/hr
DURATION: 5 months (LOA coverage)
TOP SKILLS:
- 3 years of experience in a Digital Analyst, Customer Success, or Value Engineering role
- Experience in SaaS, media buying or professional services would be an asset
Our client a Fortune 500 Software Organization is seeking a Customer Value Consultant to bring onto the team.
The Challenge
Ultimate Success delivers the highest level of personalized support to our enterprise customers, ensuring they have the right technical expertise and strategic guidance to keep their business one step ahead. We are hiring a Customer Value Consultant (Contractor) to join our Digital Experience Cloud team. In this role, you’ll conduct value engagements for customers with support from assigned Customer Success Managers, while also building and supporting our Ultimate Success Value Management strategy.
Our team is fueled with a passion for innovation, growth, and dedication to making each marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments.
What You'll Do:
- Proactively drive value confirmation for our Ultimate Success customers.
- Develop a strong understanding of Ultimate Success offering to deliver compelling and relevant messages about its value to our enterprise customers.
- Conduct consultative engagements with internal stakeholders and customers that include discovery, benchmarking, value expansion recommendations, and ROI modeling.
- Learn our existing frameworks, reporting and digital tools, while providing constructive feedback for process improvements.
- You can expect to work closely with a cross-functional team including Customer Success, Technical Account Management, Account Executives, Customer Value & Innovation teams, and Sales.
- 3 years of experience in a Digital Analyst, Customer Success, or Value Engineering role
- Analysis of software, marketing campaign or media buy performance (e.g. ROAS, ROI, Conversions)
- Demonstrated ability to derive and explain data-driven insights to senior-level audiences
- Strong PowerPoint skills including building, presenting, and developing talk tracks for persuasive presentations
- Critical thinking and problem-solving skills
- Ability to be self-directed and manage multiple tasks
- Experience in SaaS, media buying or professional services would be an asset
Salary : $44 - $54
