Demo

Technical Integration Acceleration Manager

Ursus Inc
Menlo, CA Temporary
POSTED ON 3/24/2025
AVAILABLE BEFORE 4/21/2025

JOB TITLE : Technical Integration Acceleration Manager

LOCATION : Preference for Menlo Park, CA (open to US remote)

DURATION : 6 month contract

PAY RANGE : $64 - $74 / hr

TOP 3 SKILLS :

  • Approx. 3 years' relevant work experience in software development, technical account / partner management, tool development, product management, engineering, or developer advocacy
  • Proven experience working with 3rd party partners on API integrations, including messaging partners and updating messaging integrations / incentives.
  • Skilled in report generation using SQL

COMPANY :

Our client is a Fortune 500 multi-national technology company headquartered in Menlo Park, CA.

Job Description : You should have a deep passion for data-driven problem-solving, product and tool enhancement, advertising innovation and, more specifically, online targeting, scaled consultation, and analytics. You should feel comfortable in a constantly evolving environment in which you will have to manage multiple streams of work to drive concrete, actionable solutions for client and its partners. As a Technical Integration Acceleration Manager, you will be the key service point of contact for the day-to-day issue management and prevention of all the major API Developers integration issues across Business Messaging. You'll partner with them to understand their business and strategic needs, and enable their success by providing consultative services and creative solutions to challenging product and technical issues.

As an expert on the clients APIs, you'll engage with Product and Engineering as a partner advocate, and work closely with the clients Business Partner Program team to monitor the pulse of your partners' businesses. This is your chance to work with a group that solves big problems for fastest growing business partners. We're a scrappy team that prides itself on our technical acumen and ability to drive meaningful product changes for our developers. You will do this by becoming a product expert and working closely with our program management, engineering and partner management teams to ship changes focused on making it easier to build on our APIs.

Responsibilities :

  • Create analytic notebooks using SQL and other tools and build dashboards for various reporting at a team and product & partner level.
  • Partner with Product, Partnerships, Engineering and Operations teams to solve problems and identify trends and opportunities.
  • Work closely with internal product and program managers to understand how clients can best use our APIs to further drive performance of their business metrics.
  • Guide our partners and clients to successful integrations with
  • s APIs and Marketing solutions through deep technical collaboration and a focus on delivering business success.
  • Manage technical and product issues for partners building on
  • s APIs, delivering the highest level of customer satisfaction.
  • Effectively communicate technical concepts to non-technical audiences.
  • Serve as a two-way technical consultant representing both
  • and our partner ecosystem.
  • Act as a dedicated service-side point of contact for clients API Developers Accelerate API. Manage technical and product issues for partners building on Facebook, delivering the highest level of customer satisfaction Conduct high-impact services including scaled product training, developer education, product reviews, feature request prioritization, and on-site visits Become an expert in the Marketing API, Graph API, our products, and developer integrations to provide effective technical consultations revenue and reduce product-integration friction by identifying developer insights across a wide range of channels and converting them into actionable recommendations for client and Developer product roadmaps.

    Qualifications :

  • Approx. 3 years' relevant work experience in software development, technical account / partner management, tool development, product management, engineering, or developer advocacy
  • Experience understanding, reproducing, and driving bugs and other issues with engineering
  • Experience communicating with engineering as well as non-engineering teams, with a proven ability to tailor your communication depending on your audience
  • Experience working with APIs
  • Demonstrable experience in managing multiple partners, projects, and issues at once
  • Demonstrable ability to successfully build diverse & cross-functional relationships, both internally and externally
  • Proven creative problem-solving and analytical skills
  • IND123

    Salary : $64 - $74

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