What are the responsibilities and job description for the INFORMATION TECHNOLOGY SPECIALIST position at US Air Mobility Command?
Duties
Administers, analyzes and refines the Force Support Squadron local area network (LAN) and FSS wide area network (WAN) systems. This LAN/WAN is referred to as the FSS.NET. Monitors, tests, analyses, maintains, and operates multiple base level operating systems network platforms, including NIPR, EISP, E2NET, REC-TRAC, Qubica, and DLS (Defense Lodging System). Acts as the Coordinate in the planning, development, configuration, installation, and maintenance of network systems to include the LAN/WAN. Analyzes LAN/WAN utilization statistics through data collection and performance measure to ensure smooth, reliable, and robust operation of unclassified networks. Determines if the facility environment can provide for network system requirements, and infrastructure is in place and capable to support the applicable systems. Coordinates LAN installation, implementation, maintenance, troubleshooting; reviews, evaluation and fine-tunes component to include hubs, switches, and routers to achieve peak efficiency within the overall network connectivity. Installs, configures, and troubleshoots network and application server hardware, network operating system software, and peripheral network equipment to include routers, bridges, cabling system, network interface cards, modems, multiplexers, and concentrators. Changes the components of existing equipment for efficient operation or recommends major modifications to existing systems. Consults with managers and functional users to determine common requirements necessary to meet Information Technology (IT) business processes and needs. Performs analysis of current systems to determine which are capable of supporting functional requirements. Makes professional recommendations and judgments regarding systems continual usage, which should be enhanced and or replaced by more advanced designs. Analyzes processes, problem activities, and system designs of the FSS activities to comply with legal and regulatory requirements while meeting customer needs. Plans, coordinates, and installs applications software and hardware for operational and point-of-sale systems. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency and reliability of services. Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs or equipment which will resolve operational problems. Initiates corrective or preventative measures to rectify immediate problems and prevent future occurrences. Performs testing, troubleshoots, and corrects problems relative to interface and interoperability of-System components such as hardware, systems software, and applications programs. Provides proactive consultation, recommendation, and documentation to systems users to ensure seamless implementation of changes. Provides customer technical assistance support and conducts feasibility studies to analyzed FSS.NET LAN failures. Provides on going technical support to customers to ensure proper functional use of equipment and programs to preclude undue interruptions to IT services. Interfaces with customers to ensure efficient operations which support business requirements. Assists in solving problems associated with delivery of hardware and software orders. Provides management with necessary information to address difficult and complex problems in automating work processes. Promotes use of automated systems by providing instructions to functional area users on IT processes in to include databases and file accessing techniques, search strategies, processing and space utilization efficiencies database security procedures, backup and program recovery techniques, and testing techniques works with customers to resolve integrating or configuration related issues associated with a variety of different system. Platforms, operating systems, applications, and desktop configuration. Participates with operating officials, system programmers, computer users, and others to analyze progress review of established systems to determine reliability, productivity, and user friendliness of the existing network system hardware and software. Performs independent research of literature for applicable systems. Assists with providing cost analyses for new and upgraded network infrastructure capabilities. Keeps abreast of changes in technology to assist management in preparing for future enhancements. Provides inputs for future needs and prepares recommendations, justifications, and specifications for equipment and applications. Examines and evaluates alternative means of satisfying user requirements and makes recommendations to management regarding the most effective and efficient approaches.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12475267
Requirements
Conditions of Employment
- This position requires the incumbent to complete a background investigation with favorable results.
- Information Assurance Certification is a condition of employment; incumbent must achieve the appropriate IA certification within 6 months of assignment. Failure to receive appropriate IA certification may result in removal from this position.
- A , Security certification is required IAW DoD 8570, within 6 months of hire.
- Must satisfactorily complete a Secret clearance.
- Work requires some physical exertion such as regular bending, couching, stooping, stretching, reaching to move and correct computer equipment; and lifting of moderately heavy boxes.
- Must satisfactory complete a pre-employment physical.
- Must be able to physically to lift and carry equipment up to 40 pounds.
- Must possess a valid drivers license.
- Must be able to communicate clearly and effectively in English both verbally and in writing.
- Must be able to work with peers and with the public.
- This position has been identified as a Test Designated Position (TDP). The incumbent of this position will be subject to and must consent to a pre-employment and random drug testing.
Qualifications
Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
- Knowledge of IT network systems design, planning, testing, operating, and maintaining network services.
- Understanding of the organization's network architecture, topology, and protocols in order to plan, design, develop, and support functional requirements.
- Adept at problem resolution techniques and tools sufficient to resolve more complex issues and develop supportable solutions which enhance organizational and customer needs.
- Ability to analyze existing functional IT networks, identify potential weaknesses, and proactively develop comprehensive upgrades or enhancements.
- Information Assurance Certification is a condition of employment; incumbent must achieve the appropriate IA certification within 6 months of assignment. Failure to receive proper IA certification may result in removal from this position.
Education
Information Assurance Certification is a condition of employment; incumbent must achieve the appropriate IA certification IAW DoD 8570, within 6 months of assignment. Failure to receive proper IA certification may result in removal from this position.
Additional information
- Individual must fully meet qualification/eligibility/background requirements for this position.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation.
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- This position is included in a bargaining unit.
- Union Name AFGE and Local or Chapter Number 1709.
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
- Resume
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 07/24/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Agency contact information
Dover NAF HR OfficeEmail436fss.hro.group@us.af.milAddressDover Resource Management Flight
436 FSS/FSCN
520 Main Gate Way, Room 232
Dover AFB, DE 19902-7262
USNext steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
Required Documents
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
- Resume
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
This job is open to
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
