What are the responsibilities and job description for the Contract Services Manager position at US AMR-Jones Lang LaSalle Americas, Inc.?
The Contract Services Manager is a leadership role responsible for overseeing all soft services contracts and vendor management at client sites. This position requires a strategic thinker with strong financial acumen, excellent relationship management skills, and extensive experience in facilities management. The ideal candidate will drive operational excellence, ensure cost-effectiveness, and maintain high-quality service delivery while meeting or exceeding client expectations.
Contract Services Manager
Primary Responsibilities:
- Manage contracts and vendors for soft services at client sites
- Ensure delivery of third-party vendor services within agreed scope, service level, and budget
- Meet guaranteed savings targets
- Lead with P&L responsibility
- Manage vendors across various services (e.g., Fire Life Safety, Elevators, Roofing, Grounds)
- Negotiate savings and maintain/exceed Service Level Agreements
- Financial management, performance monitoring, and reporting
- Support Senior Facilities Manager / Site Lead
- Act as Client Relationship Manager when appropriate
Key Functions:
- Planning and Contract Management
- Relationship Management
- Financial Management
- Performance Monitoring and Reporting
Requirements:
- Bachelor's degree or equivalent industry experience (7-10 years minimum)
- 5-7 years of Facility/Project Management experience
- Experience managing multi-disciplinary teams
- Expertise in IFM/Soft Services
- Strong financial management and analytical skills
- Ability to work under pressure and manage change
- Excellent communication and leadership skills
- Understanding of Facilities Maintenance marketplace
- Proficiency in problem-solving and commercial judgment
- Ability to lift 50lbs on a consistent basis
This role requires a versatile professional capable of managing various aspects of contract services, from vendor relationships to financial oversight, while ensuring client satisfaction and meeting business objectives.
