Contract Services Manager

The Contract Services Manager is a leadership role responsible for overseeing all soft services contracts and vendor management at client sites. This position requires a strategic thinker with strong financial acumen, excellent relationship management skills, and extensive experience in facilities management. The ideal candidate will drive operational excellence, ensure cost-effectiveness, and maintain high-quality service delivery while meeting or exceeding client expectations.

Contract Services Manager

Primary Responsibilities:

• Manage contracts and vendors for soft services at client sites
• Ensure delivery of third-party vendor services within agreed scope, service level, and budget
• Meet guaranteed savings targets
• Lead with P&L responsibility
• Manage vendors across various services (e.g., Fire Life Safety, Elevators, Roofing, Grounds)
• Negotiate savings and maintain/exceed Service Level Agreements
• Financial management, performance monitoring, and reporting
• Support Senior Facilities Manager / Site Lead
• Act as Client Relationship Manager when appropriate

Key Functions:

• Planning and Contract Management
• Relationship Management
• Financial Management
• Performance Monitoring and Reporting

Requirements:

• Bachelor's degree or equivalent industry experience (7-10 years minimum)
• 5-7 years of Facility/Project Management experience
• Experience managing multi-disciplinary teams
• Expertise in IFM/Soft Services
• Strong financial management and analytical skills
• Ability to work under pressure and manage change
• Excellent communication and leadership skills
• Understanding of Facilities Maintenance marketplace
• Proficiency in problem-solving and commercial judgment
• Ability to lift 50lbs on a consistent basis

This role requires a versatile professional capable of managing various aspects of contract services, from vendor relationships to financial oversight, while ensuring client satisfaction and meeting business objectives.