Operations Manager

What this job involves: The Operations Manager will oversee the management and operation of properties and personnel in alignment with Client directives and established standards and procedures. Collaborate with the Client Facility Manager to deliver exceptional services in property operation and maintenance, encompassing customer/client relations, facility upkeep, project coordination, procurement processes, and vendor management. This role is instrumental in ensuring optimal property performance and client satisfaction through efficient resource allocation and strategic decision-making.

Your day-to-day tasks will include:

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety in a dispersed regional portfolio.
• Maintain client satisfaction with delivery of facility services and support Client programs. Develop and maintain a positive client relationship.
• Provides contract, JLL corporate and account compliance management and quality control with vendor partners. Meet site Key Performance Indicators (KPI’s) and monitor Service Level Agreements (SLA’s) to identify potential challenges and plan corrective actions accordingly.

• Partner with Client to ensure overall oversight of portfolio is well maintained in a timely manner.
• Demonstrate strong collaboration and teamwork within regional team to drive overall account team success.
• Facilitate work order management for maintenance team and vendors.
• Enforce all Company policies and safety training requirements.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes, regulations and company policies.

• Support the Client in the implementation and execution of short and long-term projects
• Support Client programs, processes and procedures that reduce short and long term operating costs and increase productivity.
• Oversee and execute the appropriate monthly/quarterly/annual on- site inspections.

Desired experience and technical skills:

Requirements:

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis (preferred)
• Minimum of 4 years industry experience required either in the corporate environment, third party service provider or as a consultant
• Excellent customer, computer, managerial, verbal and written communication skills
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
• General knowledge of building systems (mechanical and electrical systems).
• Strong interpersonal and supervisory skills. Skilled conflict resolution and solution analysis skills.

• Proficient and skilled in MS Office, Excel, Share Point, Teams, etc. and CMMS systems (Corrigo)
• Skilled at managing Maintenance Mechanics, Techs or similar skilled staff to perform at high levels in dispersed portfolio
• Ability to oversee multiple facilities of different functions in a dispersed regional portfolio
• Ability to supervise vendor performance during normal and off hours including weekends when necessary