Reception/Runner

Job Summary

The Reception/Runner Position is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for not only delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service but also covering other positions and maintaining their assigned floors. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace environment. This position provides the unique opportunity to become an expert in both soft and hard services and will allow the opportunity to learn and grow in a fast paced environment.

Job Responsibilities

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
• Provide adequate coverage for receptionists during break or PTO
• Visibly engaged and well known in the workplace, regularly assists customers and guests with their needs
• Provide secondhand support to mailroom during down time.
• Stock and maintain assigned floors, from stocking snacks, copier rooms, pantry supplies etc…
• Ability to build connections and network throughout the hospitality industry.
• Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Assist support for meetings, reception, and personal support
• Act as a central point of contact, providing information and wayfinding for the building, services, and activities
• Implement and monitor standards of service to meet and exceed expectations
• Assist maintenance Lead when applicable

Qualifications

• Minimum 3- 5 years previous customer service, facility/office services & hospitality related experience.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
• Working knowledge in a range of information technology tools and platforms
• Ability to lift anywhere from 15 to 30 pounds.
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)