What are the responsibilities and job description for the Workplace Ambassador position at *US AMR-Jones Lang LaSalle Americas, Inc.?
At JLL, it is our goal to provide enhanced workplace experiences that will be long remembered by our clients. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality mindset culture in the workplace. The Workplace Ambassador must exhibit exceptional colleague service, experience, communication skills and engagement.
Overall Role
A Workplace Ambassador is the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office, or a variety of other items that enhance the experience.
The Workplace Ambassador anticipates needs, paying close attention to the questions and requests that colleagues most often present so that they support their requests and needs.
The Workplace Ambassador helps the workplace run seamlessly so colleagues and guests are happy, feel welcome, have an enhanced experience, which allows colleagues to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.
Site Management
Triage all work requests to respective parties
The point of contact for Corrigo requests, providing status updates as needed
Manage all colleague inquiries and issues tactfully and confidently
Conduct daily site walks to assess site and floor conditions and complete a daily report
Work with the Facilities and AV Teams to ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied
Provide support and back up for the JLL Meetings & Events Team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up
Ensure office and pantry equipment is in good working condition.
Liaise and work collaboratively with colleagues (FM, Engineering, Events) and vendors to support the functionality of the workspace – One Team
Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations
Task / Responsibilities
Work with Client on colleague engagement initiatives – provide biweekly site tours for new hires, and assist with events as required
Trusted advisor for all colleague and contractors provides connection to site resources, services, and amenities
Welcome event attendees and direct them to coat and luggage storage
Participate in daily huddle with full JLL Team
Monitor Reception email inbox as scheduled
Colleague Service & Communications
Be recognized and identified as the go-to or host of the office
Greet colleagues, using names when possible
Visibly engaged
To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues
Share communications collaterals with the JLL team
Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow-up to ensure questions / requests are answered.
Prioritize urgent issues / emails
Provide intuitive workplace delivery, anticipating colleague needs
Internal JLL Duties
Onboarding support for JLL and Client new hires
Assist soft services program as needed
Stay up-to-date on all JLL trainings
Administrative Dates
Administer workplace policies (clean desk, appropriate use of space, etc.)
Additional duties as assigned by Workplace / Facility Manager such as occupancy report two days per week
Contribute to “good catches” for the site
Additional duties as assigned by Client
Candidate Qualifications
Experience
Bachelor’s degree or equivalent
3 – 5 years prior experience in customer service, hospitality, tourism, events operations property management, or related profession
Skills
Confident, friendly & engaging
Colleague focused mentality with a passion for hospitality
Excellent verbal and written communication skills, ability to communicate professionally at all levels
Meticulous with strong organizational and time management skills
Strong interpersonal skills and highly collaborative
Proficiency with Microsoft Office (Excel, Word, PowerPoint, and Outlook)
