What are the responsibilities and job description for the Customer Services Relations Assistant NF-01 position at US Army Installation Management Command?
Duties
- Performs customer service relations work that contributes toward the well-being of guests and the protection and safety of other employees and government property.
- Checks membership cards of persons desiring entrance to the facility. Uses tact and diplomacy to deny entrance to unauthorized personnel and to those whose dress or manner does not meet prescribed standards.
- Ensures that patrons comply with applicable rules and standards. Maintains prescribed area in a clean and orderly manner. Ensures compliance with fire, safety, and security standards.
- Maintains prescribed area in a clean and orderly manner. Familiarizes self with calendar of events in order to inform patrons of scheduled activities.
- Provides security at designated areas by patrolling the premises to prevent unauthorized access. Performs routine security checks to ensure buildings, gates and equipment are properly locked or secured.
- Maintains log of authorized visitors and checks to ensure visitors are authorized entry. Uses tact and diplomacy to deny entrance to unauthorized personnel. May operate a motor vehicle.
Requirements
Conditions of Employment
- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A valid State's Drivers' License is required for positions that require the incumbent to drive and operate a motor vehicle.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
Qualifications
MINIMUM QUALIFICATIONS:
1. Related experience as described above.
2. Must possess excellent customer services relations skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed.
3. Must be able to operate and use the various safety and other electronic and automated equipment involved in providing to the well-being of guests and the protection and safety of employees and government property.
Note: Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above to be considered for this job position.
1. Related experience as described above.
2. Must possess excellent customer services relations skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed.
3. Must be able to operate and use the various safety and other electronic and automated equipment involved in providing to the well-being of guests and the protection and safety of employees and government property.
Note: Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above to be considered for this job position.
Education
This job does not have an education qualification requirement.
Additional information
Area of Consideration:
- The Area of Consideration for this vacancy announcement is LOCAL, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)
Manual Applications:
- If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 PM HST by 04/21/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.
Pay-Band (NF or CY) Allowances and Differentials
- This is a pay-banded position.
- Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
- Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Please check out our Applicant Information Kit:
- It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF Applicant Information Kit.pdf ).
- Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/
- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.
- Army PAY SETTING Rules/Requirements apply to this vacancy announcement.
- Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
- Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.
Benefits
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants can claim the following eligibilities:
- NAF Preference - Involuntarily Separated From the Military
- NAF Preference - Spouse Employment Preference (SEP)
- NAF Priority Consideration - Business Based Action
- NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
- NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
- NAF Priority Consideration - Outside Applicant Veteran (OAV)
- NAF Priority Consideration - Parent of a Veteran (OAV)
- NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)
If you are claiming any of the above eligibilities, your supporting documentation must be received at the time of application.
Benefits
Review our benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted with your application:
- Resume
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
- Cover Letter
- DD-214/ Statement of Service
- License
- DA Form 3434
- Marriage Certificate
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
How to Apply
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Vacancy Number (VIN): 12688155. Announcement closes at 11:59 PM Eastern Time on 04/21/2025 to receive consideration.- Click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Click this link to preview the application: https://apply.usastaffing.gov/ViewQuestionnaire/12688155.
- Complete the online application, verify the required documentation is included with your application package, and submit the application.
- You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
- It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
- Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.
Agency contact information
NAF CPAC Hawaii Job Information CenterEmailusarmy.shafter.usarpac.mbx.nafjobs@mail.milAddressEW-NAF-W3RBAA US ARMY GARRISON HAWAII
DO NOT MAIL
Fort Shafter, HI 96858
USNext steps
Your resume will be reviewed to verify that qualification requirements have been met. We appreciate your interest in this position!
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Criminal history inquiries
- Equal Employment Opportunity (EEO) Policy
- Financial suitability
- New employee probationary period
- Privacy Act
- Reasonable accommodation policy
- Selective Service
- Signature and false statements
- Social security number request
Required Documents
The following documents must be submitted with your application:
- Resume
The below items are accepted and may be needed to support a qualification and/or a claimed priority/preference:
- Cover Letter
- DD-214/ Statement of Service
- License
- DA Form 3434
- Marriage Certificate
- PCS Orders
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
Help
This job is open to
- The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
