What are the responsibilities and job description for the CUSTOMER RELATIONS ASSISTANT (SR-15) [1 vacancy] position at City and County of Honolulu, HI?
Salary
$4,078.00 Monthly
Location
Oahu, HI
Job Type
Full-Time Permanent
Job Number
221245
Department
Honolulu Board of Water Supply
Opening Date
03/02/2025
Closing Date
3/8/2025 11:59 PM Hawaii
Position Information
Empower Customers, Drive Positive Change, and Make Every Interaction Count!
Start your rewarding career with the City and County of Honolulu today!
Do you want to make a real impact by being the difference in every customer interaction? The Honolulu Board of Water Supply is looking for a detail-oriented and accountable individual to become a vital part of their Collection and Credit team as a Customer Relations Assistant! Join us and inspire lasting connections while delivering exceptional service at every step!
Duties and responsibilities of this position include but are not limited to:
- Case Evaluation & Collection: Assessing accounts, prioritizing actions (e.g., billing errors, unauthorized use), and determining the next steps based on each unique situation.
- Research & Customer Identification: Conducting in-depth research (e.g., skip tracing) to locate responsible parties for debt collection.
- Communication: Generating and sending appropriate communications, including phone calls, letters, notices, and regulatory notifications.
- Debt Validation & Billing Resolution: Resolving billing concerns, holding conferences, and providing written decisions in line with company regulations.
- Payment Negotiation & Monitoring: Negotiating and monitoring payment arrangements, documenting and following up on terms.
- Collection Agency Collaboration: Working with collection agencies to refer accounts, validate debt, and respond to disputes, ensuring compliance with debt collection laws.
- Legal Action & Debt Recovery: Taking appropriate actions, such as initiating water shut-offs or filing legal claims, and recommending uncollectible accounts for write-off.
- Case Documentation & Reporting: Organizing case files, creating summaries, and preparing reports as needed.
- Handling Legal Matters: Managing bankruptcy cases, reviewing court filings, and maintaining accounts under legal guidelines, following up on judgments and drafting requests for legal services, and assisting with Small Claims Court processes, including documentation, evidence preparation, and position statements.
- Administrative Support: Assisting with tasks related to preventing theft/unauthorized water use, reviewing contracts and invoices, supporting drafting memos, proposals, and process improvement initiatives, and helping with community outreach events and presentations.
- Other duties as needed.
Apply today! If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job opening as well as future vacancies for this job title.
Additional Job Information
Applications must be submitted online by March 8, 2025, 11:59 p.m., Hawaii Standard Time (HST) to be accepted.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery, please make sure you:
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery, please make sure you:
- use a valid e-mail account;
- verify your e-mail address is entered correctly on your GovernmentJobs account;
- are subscribed to e-mail notices;
- check your spam folders; and
- addinfoneogov@honolulu.govand info@governmentjobs.comto your contact list.
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
Minimum Qualification Requirements
At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT:
Four years of clerical work experience, including or supplemented by two years of public contact experience in activities relating to water sales and/or service.
Preferred Experience: Knowledge in collection and credit processes.
Examination Process
EDUCATION AND EXPERIENCE EVALUATION:
In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation . . . . . . . . . . . . . . . . 100%
Employer
City and County of Honolulu
Address
650 South King Street, 10th Floor
Honolulu, Hawaii, 96813
Phone
(808) 768-8536
Website
https://www8.honolulu.gov/dhr/
Salary : $4,078
