What are the responsibilities and job description for the Dispatcher position at US Bus Charter&Limo Inc?
Description:
We are looking for a reliable Dispatcher to act as a communication point between vendors and clients. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information between vendor and client
- Prioritize calls according to urgency and importance
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Proven experience as a dispatcher or relevant position
- Excellent communication skills for high-quality customer service.
- Tech-savvy with knowledge of relevant methods (CAD)
- Fast typing with experience in data entry
- Knowledge of procedures and guidelines for emergency situations
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- High school diploma
- Willing to work weekend shifts.