What are the responsibilities and job description for the Front Desk Associate position at US Fitness?
Summary Objective:
Front Desk Associates are responsible for providing exceptional service to members, guests, visitors and staff at the front desk, both in-person and over the phone. Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.
Essential Functions:
- Deliver the ultimate fitness experience to every member, every time
- Provide the highest level of customer service to all members, guests and visitors upon arrival
- Professionally greet and check in members, guests, and visitors upon arrival and thank them as they leave
- Actively recruit and retain members
- Answer questions, solve problems, and refer comments and concerns appropriately
Job Responsibilities:
- Answer phones, field questions, and route calls in keeping with Front Desk standards
- Perform cash, check, and credit card transactions accurately
- Schedule courts and program services for members
- Maintain a clean and organized front desk and lobby area
- Use online computer software for member check-ins, updating member accounts as needed
- Attend all scheduled meetings and trainings
- Understand and follow employee standards of conduct and ethics
- Understand and uphold club building, facilities, service, program, and emergency procedures
- Assume other duties as assigned
- Work morning, evening, and weekend shifts as necessary
Required Knowledge, Skills & Abilities:
- Excellent verbal and nonverbal communication skills
- Excellent listening skills
- Strong work ethic that includes punctuality, organization, and attention to detail
- Ability to maintain a friendly, enthusiastic, and positive attitude
- Outwardly facing professional appearance to include a smile, uniform, and name tag
- Confidence and desire to create new relationships quickly
- Ability to quickly acquire and apply new knowledge and skills
- Ability to multitask and work well under pressure
- Basic computer skills (MS Office, email, MS Windows)
- Familiarity with basic cash-handling procedures
Required Experience, Education & Certifications:
- High school diploma or GED preferred
- Six months experience in a health club, customer service, or retail role preferred
- Current CPR/AED certification required (if you don't have current CPR/AED certification you will be required to get certified within 60 days of employment)
Employee Benefits:
All US Fitness team members receive:
- Complimentary Membership and Guest Privileges
- Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
- Discounts on Serenity Day Spa Services and all apparel
- Employee Referral Gift
- In-house Continuing Education Credits and CEC Reimbursement
Additional Full Time Benefits:
- Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
- 401(k) Retirement Plan
- Paid Time Off
Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.
US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER
Know Your Rights
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER.
US Fitness is an equal opportunity employer and conducts all hiring and employment practices strictly in accordance with applicable employment discrimination laws and regulations. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy and is illegal. The Company does not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, national origin, ancestry, age, mental or physical disability (including HIV and AIDS), pregnancy, protected veteran status, status as a uniformed service member under the Uniformed Services Employment and Reemployment Rights Act (“uniformed service member status”), marital status, sexual orientation, gender identity, genetic information, or other categories defined by federal, state, or local law.
EEO is the LAW.
Reasonable Accommodations: If you have an inquiry about an application or have a physical and/or mental disability and need special accommodations applying for a job using our online application system, please call 703-740-9009 or email careers@usfitnessgroup.com."
