Office Supervisor

The Office Supervisor is responsible for supporting all providers within the medical division through leading and managing the front desk team, medical staff, and ensuring office compliance.  They are responsible for implementing and enforcing policies & procedures regarding all aspects of managing and operating the front office including Human Resources and Operations in a medical office. Occasional travel for business is required. 

Office Supervisor Required Education, Skills and Experience:

• Four-year degree in an applicable field or equivalent combination of education and experience
• Minimum 4 years of experience as a medical office manager
• Minimum 4 years of managing a team of 15-20 personnel
• Strong working knowledge of medical insurance and billing
• Excellent written and verbal communication skills
• Must have excellent customer service skills
• Ability to establish and maintain effective working relationships with patients, employees, and the public
• Medical Practice experience
• EHR/EMR Experience
• Strong customer service orientation
• Able to work in a fast-paced and demanding work environment
• Technologically savvy; must also have a working knowledge of computers and Microsoft Office products to include:
  • Microsoft Windows
  • Google documents
  • Word
  • Excel
• Detail-oriented and effective at multitasking
• Organized and able to conduct oneself in accordance with employee manual
• The ability to uphold HIPAA compliance is mandatory
• Must exercise good judgment and discretion
• Ability to write well and communicate with corporate colleagues, providers, and patients as needed

Office Supervisor Essential Functions/Responsibilities (other duties may be assigned):

• Being a Team Leader on special projects
• Create and maintain a positive working environment
• Field patient and employee questions and concerns
• Queue management
• Maintain monthly inventory
• Employee organization & management 
• Oversee daily office operations 
• Ordering supplies 
• Maintaining multiple doctors’ regular and on-call schedules
• Build maintenance point of contacts
• Manage daily deposits and bank runs
• Managing office time keeping 
• Facilitate new employee orientation and training
• Conducting interviews and staffing the office as the need arises
• Maintaining accounts payable and accounts receivable
• Cover front desk and Medical Assistant’s as needed
• Other duties as assigned. 

Office Supervisor Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee is required to perform repetitive motions, including reaching above the head, and typing. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus.

Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) plan with Company Match
• Employee Discount Program
• Paid Time Off
• Paid Holidays

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