Manager, Supporter Solutions

Are you looking to grow your career in a fun, fast-paced environment and work with awesome people? Do the latest advances in the field of medicine fascinate you? Look no further than Global Learning Collaborative! Global Learning Collaborative is a medical education company seeking a qualified candidate for the position of Manager, Supporter Services. Candidates will be responsible for providing the highest level of service to assigned supporters. Supporters are defined as pharmaceutical, device, diagnostic companies, etc., i.e., grantors, who provide educational grants to design, develop, and execute medical education activities.

This role encompasses both internal and external facing services and responsibilities including: accountability for the success of educational initiative development and implementation through understanding educational needs, proactively identifying potential development/delivery issues, and ensuring that the appropriate internal resources are working to resolve any issues; to consistent, proactive communications with assigned grantors regarding the status of the grant funding, educational plan implementation, activity metrics and outcomes.

What a day in the life of a Manager, Supporter Solutions looks like:

Specific responsibilities include (but are not limited to):

• Becoming versed in assigned therapeutic areas, understanding educational gaps and strategy, and contributing to the development and implementation of education plans
• Understanding the scope of educational initiatives and their success criteria and providing oversight to the implementation process to ensure timelines are met, fiscal health is maintained, and success is achieved
• Participating in the review process of various elements of activity development
• Maintaining consistent communications with grantors regarding activity status, milestones, and grant execution with guidance
• Developing and delivering activity reports to grantors, including but not limited to status reports, metrics, outcomes, and educational effectiveness
• Identifying educational needs by analyzing program metrics to propose future grant renewal opportunities to grantors
• Collaborating with educational strategists and scientific affairs on education strategy and grant execution
• Overseeing multiple priorities at once
• Leading or participating in live meetings with grantors

What we expect from qualified candidates:

• Project management experience is a definite plus
• Have a minimum of 2 years experience in a client services role, preferably in medical education or pharmaceutical (or related) company
• Possess excellent written and verbal communication skills
• Have the ability to handle conflict and problem-solve
• Have an aptitude for strategic thinking
• Maintain excellent attention to detail and have the ability to prioritize
• Understand key principles of project management
• Exhibit leadership qualities and comfortably work in a team environment
• Be proficient in MS Word, Excel, and PowerPoint
• Be flexible and independent while working in a fast-paced environment
• Be able to travel and work extended hours as needed
• Have an understanding of the healthcare environment, continuing medical education, and medical communications

What qualified candidates can expect from us:

Along with a competitive salary and benefits package, we offer a fun, positive, team-oriented culture that values our team members and recognizes their hard work!

Interested candidates please send resume and salary requirements. Submissions without salary requirements will not be considered.

Salary will be determined based on experience, qualifications, and location. If required by applicable state or local laws, we will provide salary range information to candidates during the hiring process.

Job Seekers: Stay Alert for Scams. We want to ensure that you are well-informed about a serious matter affecting the job market. Scammers are impersonating employers to deceive applicants. We understand the importance of your job search and want to ensure your experience is positive. Here are a few tips to ensure your search is secure:

• Our job listings are exclusively available on official sites (our careers page, LinkedIn and Indeed). Be cautious of other sources claiming to represent organizations.
• Verify the legitimacy of any job postings. Visit our website career’s page to confirm the validity of any openings.
• Verify communications. We will only contact you through company email addresses (e.g., ushealthconnect.com) and phone numbers.
• Remember that during the application process, we will never request sensitive personal or financial information from you.
• Our interviews are conducted through official channels (such as phone, or video calls). We do not conduct interviews via chat apps like WhatsApp, Telegram, or Discord.

Employee Privacy Notice