Customer Service Representative

Hiniker is a Minnesota based manufacturer of agricultural and snow equipment. Founded in 1970, Hiniker is known for high quality, long-lasting products that help seed and feed the world and clear surfaces for safe passage. Headquartered in Mankato, Minnesota, Hiniker fabricates and assembles its products in its vertically integrated 360,000-sq.-ft. manufacturing facility.

With roots in the agricultural equipment industry going back to 1970 and continuing today, we know how to build tough, productive, reliable equipment. Hiniker is known for sturdy cultivators, efficient shredders, and niche equipment such as the cover crop seeder.

In 1995, Hiniker branched into designing and manufacturing snow removal equipment which developed into a line of snowplows, skid steer plows, and spreaders. Hiniker snow and ice equipment is built to enable the operator to work as efficiently as possible. We do this with innovative and purpose-built designs like the Hiniker C-Plow and the Hiniker Scoop Plow.

Key Responsibilities

· Understanding of product offering, applications and sales programs.

· Inputting and following up on customer orders.

· Keeps track of customer correspondence.

· Update customer data within ERP system as needed.

· Quoting products for sales team or dealers.

· Route qualified opportunities to the appropriate sales team member for further development and closure.

· Schedule shipments of orders and provide freight quotes using a variety of carriers while understanding shipping requirements and providing dimensions/weights as requested.

· Ability to troubleshoot issues with products by utilizing parts, service, and operator’s manuals.

· Work with other departments to find solutions to customer inquiries.

· Escalating queries and concerns, when necessary.

Skills/Abilities:

· Strong customer orientation with prompt, professional verbal and written etiquette with a pleasant and friendly attitude.

· Ensure high levels of customer satisfaction by providing excellent service.

· Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

· Work cooperatively alongside colleagues while maintaining competency as an independent worker.

· Display efficient prioritization, quick decision-making, and impeccable time management expertise

· Easily adapts to changing business needs, conditions, and work responsibilities.

· Comfortable problem solving while also creating an enjoyable experience for our customers.

· Promotes cooperation and commitment within a team to achieve goals and deliverables.

· Interest or skills relating to agriculture or the work truck industry.

· Proficient the Microsoft Office Suite or related software.

· Proficient with or the ability to quickly learn business management software.

Education and Experience

· High School Diploma, GED or equivalent work experience.

· Associate’s degree in business is preferred.

· 1-2 years of sales or customer service preferred.