Customer Service Representative - Technician

Customer Service Representative – Technician I at “Top Workplace”

Join our life-saving mission! Become part of a fast-growing healthcare company. Our USME CSR-T I provides cost-effective maintenance on company and customer-owned medical biomedical equipment to ensure it is functioning properly following manufacturer specifications while supporting the daily functions of branch operations. They perform operational verification procedures, preventive maintenance, and minor corrective repair service on biomedical equipment under the guidance of a qualified Biomedical Equipment Technicians and/or supervisor.  In their effort to support branch operations they will also be required as needed to clean, inspect, and deliver rental equipment as well as participate in the on-call rotation.

A Day in the Life

• Demonstrated competency to perform cost-effective equipment inspection, maintenance, calibration, and repair service on various medical devices.
• Complete all paperwork and computer data entry accurately and promptly to ensure complete documentation for billing and regulatory compliance.
• Communicate with clinical staff on the topics of equipment features, functionality, etc.
• Provide technical training to other employees in areas such as equipment operation, check-out procedures, preventive maintenance, repair, quality management and/or International Organization for Standardization practices, procedures and documentation.
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured.
• Perform routine preventive maintenance on a diverse range of medical equipment to ensure peak functionality and extend equipment lifespan.
• Adheres to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliance, and other, applicable policies and procedures.
• Responsible for accurately completing all service documentation.
• Documents all equipment incidents in occurrence with both US Med-Equip and customer policies.
• Aptitude to become patient care equipment subject matter expert.
• Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.
• Maintains an orderly environment that facilitates access to supplies, manuals, and other resource information.
• Projects high degree of professionalism and is customer focused.
• Maintains a clean and organized work setting.
• Follow all company policies and procedures.
• Maintains local branch In Service to 5% of total branch inventory.
• Maintain updated knowledge of equipment, services, and policies through regular professional development trainings.
• Travel nationally as needed
• All other duties as assigned

Qualifications

Education/Experience

• High School Diploma Required. Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in mechanical, electrical, biological science, engineering Preferred or Military equivalent
• Must be able to complete all USME and/or Manufacturer assigned training.
• Completed training on Level I BTS repairs.

Qualifications

• Ability to provide excellent customer service to professionals in the healthcare industry.
• Ability to work multiple shifts.
• Able to read and write in English and use required computer software applications.
• Able to work unsupervised.
• Ability to learn troubleshooting and problem-solving procedures.
• Exposed to moving parts and electricity that require safety protocols.
• Ability to lift up to 75 pounds and push/pull up to 150 pounds.
• Ability to pass a DOT certification/physical.
• Demonstrated proficiency in Level I BTS repairs.
• Outstanding listening, communication, collaboration, organization and problem-solving skills
• Highest integrity and relentless commitment to delivering value to customers and co-workers
• Resourcefulness in a fast-paced environment with a readiness to embrace change
• Strong organizational, attention-to-detail, critical thinking and problem-solving skill