What are the responsibilities and job description for the Commercial Account Manager, Sunscription position at US Solar?
COMMERCIAL ACCOUNT ASSOCIATE
US Solar is a developer, owner, operator and financier of solar and solar storage projects, with a focus on emerging state markets, community solar programs, distributed generation and small-scale utility projects nationwide.
US Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe diverse teams and diverse perspectives lead to better outcomes and breakthrough thinking, which are differentiators in any business and fundamental to our long-term success.
US Solar’s Sunscription team acquires and manages thousands of residential, municipal and corporate customers who are seeking to reduce their electricity costs and greenhouse emissions. The Commercial Account Associate will play a crucial role by supporting US Solar’s relationships with our commercial subscribers. The position presents a unique opportunity to enter the clean energy field as no previous renewables experience is required.
Key Responsibilities
- Support the commercial sales team in the acquisition and long-term management of commercial customers to improve customer satisfaction and contract compliance while reducing customer churn
- Administer the execution and recording of commercial contracts to ensure proper long-term management
- Manage commercial accounts in the Sunscription Platform by tracking pricing, key terms, and customer contact information
- Execute data-driven analyses of energy usage, payment trends, solar credits and savings for commercial subscribers to deliver reports that show the value of a Sunscription and enhance customer engagement
- Serve as expert on Sunscription products, customer electric-utility experiences, contract terms and compliance so as to provide high quality support to a wide range of potential customer needs
- Direct reoccurring customer communication such as quarterly reports and community solar garden status updates
- Respond to customer account changes including account cancelations, payment delinquency, and relocations
- Analyze commercial account allocations and audit paperwork prior to project COD and ensure compliance and maximize revenue potential
- Organize and generate subscription information and utility documents required for program financial closings
- Respond to elevated inbound customer inquiries via email, phone, chat, etc., in a prompt and professional manner
- Perform process improvement and administrative tasks to support the overall success of commercial customer subscriptions
Core Proficiencies
- Excellent written and verbal communication skills
- Self-motivated and driven to exceed expectations
- Able to manage multiple priorities simultaneously
- Ability to learn quickly and solve problems
- Detail-oriented and well organized
- Completes work in timely and professional manner
- Effective working individually and with a team
- Able to react quickly and problem solve in quickly-changing environment
Requirements
- Bachelor degree and 2-3 years of professional experience
- Collaborative spirit
- Experience with data analysis to optimize customer accounts and ensure efficient management of commercial subscription metrics
- Five years’ experience in a similar role or utilizing similar core proficiencies
- Proficiency in Microsoft Excel, Adobe Acrobat and ability to learn utility portal functionality
- Self-directed worker comfortable working individually and collaboratively with a small team in a fast-paced environment
- Interest in the renewable energy industry
