What are the responsibilities and job description for the IT Support Technician position at US Tank Alliance?
US Tank Alliance provides professional services to major oil companies and sole proprietors throughout the United States. We are rapidly growing and we are looking to add an IT Support Technician to our team.
Overview
We are seeking a dedicated IT Support professional to join our dynamic team. The ideal candidate will possess a strong background in customer service and technical support, with the ability to troubleshoot and resolve issues related to mobile devices, computer management, and various operating systems. This role is essential in ensuring that our technology infrastructure runs smoothly and efficiently, providing support to our users and maintaining optimal performance across all systems.
Responsibilities
- Provide exceptional customer service while assisting users with IT-related inquiries and issues.
- Troubleshoot and resolve problems related to mobile devices, computers, and operating systems.
- Manage computer networking tasks, ensuring connectivity and performance across the organization.
- Analyze system performance and user feedback to identify areas for improvement.
- Communicate effectively with team members and end-users to facilitate problem resolution.
- Support the deployment and management of Android and Apple devices within the company.
Experience
- Experience in IT support or a similar role is preferred.
- Familiarity with mobile devices.
- Excellent analytical skills with the ability to diagnose technical issues effectively.
- Exceptional communication skills, both verbal and written, to convey technical information clearly.
- A customer-focused mindset with a commitment to providing outstanding service.
Join us in this exciting opportunity to contribute your skills in IT support while growing your career in a supportive environment.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $50,000 - $55,000
