What are the responsibilities and job description for the Intake specialist position at US Tech Solutions, Inc.?
o 5 days a week, 8.5 hours a day / Overtime can range from offered to mandatory
o Hours open are 7am-7pm, new hires start with later shift but need to be open for flexibility
o During the year, we may have mandatory overtime that could be up to 10 hours a week
Top 3-5 skills requirements should this person have
- Quick learner
- Efficient
- Communication
- Quick with redirecting
- Computer proficient
Nice to have (but not required) regarding skills, requirements, experience, education, or certification
No certifications / education required
The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.
Responsibilities :
- Completes the intake process of all applications into Customer Relationship Management System (CRM)
- Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM
- Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data
- Completes initial assessment of simplified application
- Identify appropriate work flow based upon business rules
- Collaborate cross functionally to ensure processes are followed according to business rules and policies
- Ensure all patient cases are documented in the CRM in accordance with all business rules and policies
- Conduct renewal and year end recertification’s process as determined by the Patient Assistance Program
- Readily assists on special project within job scope to improve reimbursement optimization when requested by management
Qualification
- High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
- A minimum of 1-3 years’ experience within an office or administrative setting
- Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus
- Strong attention to detail and work independently with minimal direction
- High quality customer service skills
- Ability to express ideas clearly in both written and oral communications
About US Tech Solutions :
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Last updated : 2024-11-20
